Kelsey M. Coard
Columbia,S.C
Summary
Motivated with strong understanding of business and willingness to take on challenging roles. Tech-savvy, fast paced type writer, very quick learner with technical know-how. Sales abilities to support and drive substantial growth. Dependable with track record of success, Able to pay attention to detail and have a strong proactive mindset. Always searching for opportunities to improve processes and workflows for team benefit. Hardworking and excels at multitasking in fast-paced environments.
Innovative, highly creative, good at thinking “out of the box”. Able to work within brand and design guidelines. Excellent graphical skills, creative flair and good color sense Great interactive people’s person, communication skills, and problem-solving techniques. Able to work under pressure, meet deadlines, and multitask. Willingness and ability to work independently as well as part of a team. Professional Graphs, Fast paced type writer, Business calls, Marketing, Sales. Excellent customer service,
Overview
11
11
years of professional experience
Work History
Customer Service Advocate II
Lancesoft /BlueCross BlueShield of SC
Columbia, SC
11.2023 - Current
- Processed payments using various methods such as ACH, recurring drafts, as well as credit cards.
- Informed patients of claims status after filing insurance claims.
- Conducted research for insurance claims. Check patient liability, as well as reasoning for denied claims.
- Provide member with enrollment options for new policy as well as add-ons such as dental.
- Monitored health insurance claims data for accuracy and completeness.
- Researched, collected and updated information on health insurance policies.
- Attended conferences and training courses related to health insurance policies.
- Provided guidance on the selection of health insurance plans.
- Provide options on applications for new or renewal health insurance policies.
- Advised customers on various aspects of their health insurance policies.
- Answered incoming calls from customers inquiring about health insurance programs.
- Assisted customers with the enrollment process for health insurance programs.
- Assisted with the annual open enrollment process for health insurance plans.
- Conducted research on various health insurance plans to determine eligibility requirements.
- Advised members on deductibles as well as max-out-of-pocket
Production Control Planner
Husqvarna Construction Products
Columbia, SC
11.2022 - 06.2023
- Created production schedules by considering deadlines for customer orders and sales forecasting.
- Allocated resources and controlled inventory by assessing materials stock, monitoring production performance and managing backlogs.
- Demonstrated optimal inventory management skills through accurate demand forecasting.
- Monitored stock of production supplies and ordered when blade inventory ran low.
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
To-Go Specialist (Superviser)
IHOP, Eagles Landing Restarants LLC
Sumter, SC
06.2018 - 11.2022
- Answering phone calls at the front desk and placing orders at a fast pace.
- Ability to call and schedule interviews for new hires.
- Organize and stock merchandise in a timely fashion.
- Handling customer complaints as well as resolving customer issues within the to-go area.
- Greeting and seating guests as they walk through the door of the restaurant.
- Defined team instructions on the guidance of when and wear to seat the guests.
- Bagging Silverware for customers.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training for new hires.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Salesman
Vector Marketing Company
Sumter, SC
06.2016 - 07.2016
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Negotiated prices and set up contracts to finalize sales agreements.
- Educated customers on product features and technical details to highlight benefits.
Teaching Assistant
Rivelon Elementary
Orangeburg, SC
01.2015 - 04.2015
- Instructed and monitored students in use of equipment and materials.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Supervised children and participated with children in activities.
Data Entry Assistant, Office of Fiscal Affairs
Claflin University
Orangeburg, SC
01.2013 - 04.2013
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input information into spreadsheets and company database to provide leaders with quick access to essential data.
- Provided support by organizing research for grants, preparing reports and handling information requests given by the front office coordinators.
- Managed and controlled office supply inventory to secure timely reports.
- Proofread and edited documents to correct errors.
- Established and maintained filing systems to support office personnel.
- Created Schedules on Excel for release date and deadlines for grants.
- Answered front desk phone calls when neccessary.
Education
Bachelor of Arts - Studio Art
Claflin University
05.2018
High School Diploma -
Scott’s Branch High School
05.2012
Skills
Media
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
- Adobe Creative Suite Photoshop
- Adobe Creative Suite illustrator
- Adobe Creative Suite InDesign
- Auto-Desk Inventor- Auto Cad
- 3D Max- 3D Software/ 3D Animation
Studio
- Painting wide range of design pertaining to naturalized as well as font and realism artworks using acrylic upon canvas as well as creating thumbnails and sketches
Call Center Operations
- Escalation management
- Typing proficiency
- Problem-solving abilities
- Complaint resolution
- High-energy attitude
- Payment Collection
- Computer Proficiency
- Policy Review
- Data Entry
- Inbound and Outbound Calling
- Complaint Handling
Accomplishments
2016 Third Place No E-A-R-T-H Without A-R-T Recycled Art Competition.
2012 Honorable Mention, Annual Duck Stamp Competition, Summerton S.C
Volunteer Experience
- Daycare Assistant, Orangeburg, SC
- National Guard Armory, Toys for Tots, Orangeburg, SC
- Parade Guide, Orangeburg, S.C
Timeline
Customer Service Advocate II
Lancesoft /BlueCross BlueShield of SC
11.2023 - Current
Production Control Planner
Husqvarna Construction Products
11.2022 - 06.2023
To-Go Specialist (Superviser)
IHOP, Eagles Landing Restarants LLC
06.2018 - 11.2022
Salesman
Vector Marketing Company
06.2016 - 07.2016
Teaching Assistant
Rivelon Elementary
01.2015 - 04.2015
Data Entry Assistant, Office of Fiscal Affairs
Claflin University
01.2013 - 04.2013
Bachelor of Arts - Studio Art
Claflin University
High School Diploma -
Scott’s Branch High School
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