Summary
Overview
Work History
Education
Skills
Timeline
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Keriha Brown

Rantoul,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Certified Nursing Assistant

Crest park Retirement
05.2017 - 03.2021
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Performed patient assessments, documented vital signs and reported changes to supervisors
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported needs of 20 residents under long-term care.

Tax Preparer

Jackson Hewitt Inc.
01.2011 - 03.2021
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns
  • Completed and filed returns with tax departments at local, state and federal levels
  • Offered clients recommendations to reduce tax liabilities
  • Maintained friendly and professional customer interaction.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Accounting Clerk

LeMoyne Owen Community Development Corporation
02.2001 - 05.2005
  • Used mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Provided key clerical and administrative support to senior accounting staff
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Reported financial data and updated financial records in ledgers and journals
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each three (3) months
  • Reconciled all types of bank accounts with updated information.

Education

Diploma -

Palestine-Wheatley Senior High School
Palestine, AR
05.1994

Skills

  • Patient management
  • Documenting behaviors
  • Patient privacy and confidentiality
  • Measuring bodily fluids
  • Outpatient care
  • Companionship and emotional support

Timeline

Certified Nursing Assistant

Crest park Retirement
05.2017 - 03.2021

Tax Preparer

Jackson Hewitt Inc.
01.2011 - 03.2021

Accounting Clerk

LeMoyne Owen Community Development Corporation
02.2001 - 05.2005

Diploma -

Palestine-Wheatley Senior High School

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Keriha Brown