Laronda Dabney
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business resolution's, While being committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Assistant Customer Service Manager
Publix Supermarkets Store
08.2014 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
Document Specialist
General Parts Service Center
05.2010 - 01.2014
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Utilized to scan and clean up project documents.
- Handled documents smoothly with consistent flow from one department to next.
- Provided exceptional customer service to clients by addressing inquiries and resolving issues related to their documentation needs.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.1993
Skills
- Customer Support
- Customer service and assistance
- Verbal and written communication
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Outlook
- Administrative Support
- Data Collection
- Adaptability and Flexibility
Timeline
Assistant Customer Service Manager
Publix Supermarkets Store
08.2014 - Current
Document Specialist
General Parts Service Center
05.2010 - 01.2014
High School Diploma -
Campbell High School
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