Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laurel Gentes

Orlando,Florida

Summary

Committed, hardworking, and highly motivated with years of experience in food service. Well-rounded leader with talent for supervising employees and problem solving with quick and effective solutions to wide array of issues. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.

Overview

12
12
years of professional experience

Work History

Server Trainer & Banquet Captain

Ole Red
06.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Delegated tasks to staff members to maximize production under tight deadlines.

Front Desk Receptionist

Mid Florida Dermatology
02.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Server & Bartender

Craig Millers Field House
01.2015 - 01.2020
  • Employed for many years, as a host and food runner, then being promoted to a server, and bartender with responsibilities such as opening and closing, and using customer service skills
  • Interacting with guests
  • Preparing alcoholic or non-alcoholic beverages for bar
  • Making bar drinks for service well
  • Assessing bar guests needs and preferences and making recommendations
  • Restock bar.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Front Desk Receptionist

Universal Cabana Bay Beach Resort
01.2019 - 01.2020
  • Responsibilities such as checking in and out guests, creating, updating, and maintaining reservations
  • Answering guest service calls.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Server & Bartender

Rivera Italian Dining
01.2018 - 01.2019
  • Employed as a server, and bartender responsibilities such as opening and closing, and using customer service skills
  • Interacting with guests
  • Preparing alcoholic or non-alcoholic beverages for bar
  • Making bar drinks for service well
  • Assessing bar guests needs and preferences and making recommendations
  • Restock bar.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier

Chick Fil A
01.2012 - 01.2015
  • Stock, Drive Thru, Etc.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Hospitality And Tourism

Valencia College
Orlando, FL

Skills

  • Able to follow written and verbal instructions
  • Good with Microsoft Word, Excel, and PowerPoint
  • Training and Development
  • Client Relationships
  • Specific Skills Include: Organization, Self-motivated, Communication, Decision making, Time management, Multitasking, Critical Thinking, Billing and Payment Processing, Food Sales and Promotions, Customer Service

References

  • Kenneth Deptula

609-647-5787

  • Calvin Freeman

814-558-6003

  • Chad Whitman

407-443-5103

Timeline

Front Desk Receptionist

Mid Florida Dermatology
02.2021 - 07.2022

Server Trainer & Banquet Captain

Ole Red
06.2020 - Current

Front Desk Receptionist

Universal Cabana Bay Beach Resort
01.2019 - 01.2020

Server & Bartender

Rivera Italian Dining
01.2018 - 01.2019

Server & Bartender

Craig Millers Field House
01.2015 - 01.2020

Cashier

Chick Fil A
01.2012 - 01.2015

Hospitality And Tourism

Valencia College

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Laurel Gentes