Summary
Overview
Work History
Education
Skills
Volunteer in soup kitchen
Languages
Timeline
Generic

Jessica Cela Loja

Queens,NY

Summary

Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Customer Service

Herbalife
07.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Monitored cash drawers in checkout station and maintained adequate cash supply.
  • Taking care of business store and maintaining clean.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Crew Leader

McDonald's Fast Food Restaurant
06.2022 - 07.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.

Education

Bachelor of Science - Biology

St John's University
Queens, NY
06.2026

Skills

  • Customer Loyalty
  • Creative Solutions
  • Improve Job Skills
  • Workplace Safety
  • Training
  • Fast-Learner
  • Bilingual (Spanish)
  • Leadership
  • Communication
  • Adaptability

Volunteer in soup kitchen

   My community church had food pantries and soup kitchens where I would help organize and help giving out the food. It helped me learn more organization skills and realize the importance of helping people in need.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service

Herbalife
07.2023 - Current

Crew Leader

McDonald's Fast Food Restaurant
06.2022 - 07.2023

Bachelor of Science - Biology

St John's University

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Jessica Cela Loja