Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilian Titus

Philadelphia

Summary

Results-oriented Operations Manager with expertise in multitasking, calendar management, and project coordination. Proven ability to implement process improvements that enhance operational efficiency and streamline workflows. Recognized for strong work ethic, attention to detail, and commitment to achieving company goals.

Overview

10
10
years of professional experience

Work History

Operations Manager

Affordable Sweeping LLC
01.2020 - Current
  • Oversaw scheduling, payroll, and operational workflows for a fast-paced business, directly supporting the CEO and leadership team.
  • Coordinated cross-departmental communication to ensure seamless project execution.
  • Managed financial and administrative processes, including budget tracking, recordkeeping, and compliance.
  • Introduced process improvements that streamlined reporting and increased overall efficiency.

Brand Specialist

Audi
01.2024 - 01.2025
  • Acted as a trusted advisor to clients, coordinating schedules, meetings, and follow-ups to deliver high-touch customer experiences.
  • Maintained meticulous records in CRM tools, ensuring accurate data tracking, and timely communication.
  • Prepared presentations and product briefs to align with client needs, showcasing strong organizational and communication skills.
  • Surpassed monthly performance goals by managing competing priorities, with attention to detail.

Jewelry Sales Associate

Modern Jewels & Watches
01.2022 - 01.2024
  • Served as the first point of contact for high-value clientele, handling sensitive requests with discretion and professionalism.
  • Managed custom orders and coordinated between multiple stakeholders (designers, manufacturers, clients) to ensure timely delivery.
  • Collaborated with team members to achieve sales goals and targets.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Office Administrator

Next Level Automotive Inc
01.2016 - 01.2020
  • Provided direct executive support by managing calendars, scheduling meetings, and handling communications for multiple executives.
  • Handled email management, correspondence, and customer inquiries with professionalism.
  • Prepared reports and maintained organized documentation for leadership decision-making.
  • Delegated tasks and coordinated workflows to enhance productivity across teams.

Education

Business -

Bucks County Community College
Newtown

Skills

  • Multitasking and prioritization
  • Adaptability
  • Calendar and email management
  • Schedule coordination
  • Language fluency: Ukrainian and Russian
  • Process Improvement & Workflow Optimization
  • CRM utilization
  • Project execution

Timeline

Brand Specialist

Audi
01.2024 - 01.2025

Jewelry Sales Associate

Modern Jewels & Watches
01.2022 - 01.2024

Operations Manager

Affordable Sweeping LLC
01.2020 - Current

Office Administrator

Next Level Automotive Inc
01.2016 - 01.2020

Business -

Bucks County Community College

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