MARSEL SPAHIU
Revere,US
Summary
Highly organized and detail-oriented professional with experience in hospitality management and property maintenance. Skilled in performing general maintenance tasks, including plumbing, painting, drywall, and appliance repair. Proven ability to efficiently manage operations, ensuring smooth facility functioning while delivering exceptional customer service. Strong communicator and team player with a focus on fostering positive relationships with clients, vendors, and team members. Adept at prioritizing tasks, managing time effectively, and maintaining high-quality standards. Dedicated to improving operational efficiency, maintaining safety protocols, and supporting the overall success of property management. Experienced in training and mentoring staff to ensure quality performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Hotel Engineer
Envoy Hotel
Boston, MA
10.2024 - Current
- Perform routine maintenance tasks across hotel facilities, including electrical, plumbing, HVAC, carpentry, and painting repairs.
- Conduct regular inspections of the property to identify areas requiring maintenance, and ensure compliance with safety and regulatory standards.
- Troubleshoot and repair electrical systems, plumbing fixtures, heating and cooling systems, and appliances within guest rooms and common areas.
- Respond promptly to guest maintenance requests, ensuring a quick and efficient resolution to minimize guest disruption.
- Assist in the installation and setup of new equipment, fixtures, and appliances, as required.
- Collaborate with the management team to maintain and update preventive maintenance schedules.
- Assist in handling emergency maintenance requests, such as water leaks, power outages, and HVAC issues.
- Maintain an inventory of supplies, tools, and equipment needed for daily maintenance tasks and repairs.
- Keep accurate records of work performed, including maintenance logs, and service reports.
Auto Clerk Manager
Jorgo Auto Service
Peabody, MA
08.2020 - 10.2024
- Entered data into system, printed out requested sets and generated reports
- Assisted internal and external customers, independently handling numerous clerical tasks
- Assisted customers with finding products or services they needed
- Reviewed files and records to respond to employee or customer requests
- Utilized and translated budget literature to process departmental expenditures
- Monitored office supplies and placed orders
- Completed work schedules by managing calendars and arranging appointments
Store Manager
Romanzza Pizzeria
Somerville, MA
10.2012 - 08.2020
- All new associates in the grocery, produce, and administrative departments were trained and supervised by me
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Counted cash drawers and made bank deposits
- Reduced on-site cash with frequent deposits and high accuracy in predicting operations
- Increased sales by creating and analyzing weekly inventory reports
- All store and staff issues, financial goals, and sales were reported to the district manager
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- Generated repeat business by providing exceptional customer service and positive engagement
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
- Reported all store and staff issues to the district manager
- Met budget targets consistently, with tight cost controls and the elimination of waste
- I'm answering questions from customers, head office, and store employees
- Performed basic bookkeeping for all transactions
- Development and coaching
- I'm known for creating a high-performing work environment and streamlining processes
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ01.2024
Bachelor of Science -
Ymer Dishnica
Korçë, Albania01.2011
Skills
- Customer relations
- Time management
- Preventive maintenance
- Valid MA driver’s license
- Personnel development
- Order processing
- Team player
- Partnership Building
- Goal-oriented
- Detail-oriented
- Customer service
- Plumbing repair
- HVAC expertise
- Fitness equipment upkeep
- Equipment installation
Middle Initial
M
Languages
English
Full Professional
Albanian
Native/ Bilingual
Spanish
Limited
Timeline
Hotel Engineer
Envoy Hotel
10.2024 - Current
Auto Clerk Manager
Jorgo Auto Service
08.2020 - 10.2024
Store Manager
Romanzza Pizzeria
10.2012 - 08.2020
Bachelor of Science - Business Administration
Arizona State University
Bachelor of Science -
Ymer Dishnica
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