Melissa Wallace
Northridge,CA
Summary
I possess exceptional skills in providing top-notch customer service and administrative support, which entails efficiently handling clerical duties. My expertise includes proficiently managing calendars, scheduling appointments, and performing basic data entry with a high degree of accuracy. As a well-organized professional, I have held diverse positions that have equipped me with an array of experiences. Additionally, my interests extend to photography, and I am keen to expand my knowledge and skills within this industry.
Overview
14
14
years of professional experience
Work History
Support Technician, As
Dolphin Imaging & Management Solutions
07.2015 - 11.2019
- I worked in a high-volume call center providing advice and troubleshooting to clients using our software.
- Our products included 2D/3D orthodontic imaging, diagnostic, practice management, case presentation, and patient education software for dental specialty professionals worldwide
- In this position it was my responsibility to manage my time wisely to handle as many incoming calls as possible and provide solutions to various technical issues the client may be experiencing with our software including, scheduling, financials, imaging, etc…
Computer Sales Lead
Best Buy
05.2013 - 06.2015
- I started as a part-time sales consultant in 2013
- I provided excellent customer service in a fast-paced sales environment in the realm of technology, entertainment, and communication products
- I developed strong team relationships and used training tools provided to me to increase my productivity and customer service, conversation, and problem solving skills
- I participated in all training and was promoted to full-time sales team leader in 2014
- As a team leader, I coached and supported the rest of my staff in our objectives, provided them with opportunities for professional development, performed employee evaluations, developed schedules, and supervised day-to-day operations in my department
- I formed a cohesive team in order to meet our objectives and increase job proficiencies utilizing strong knowledge of products, warranties, problem-solving and ongoing customer support
Cashier
Ross Dress For Less
06.2012 - 06.2013
- I had the responsibility of maintaining the cleanliness and organization of the store's front area. In addition, I efficiently processed customer transactions, managed returns, and resolved customer service issues. Additionally, I was responsible for arranging product displays for merchandising purposes.
Trail Group Leader
W.O.L.F. - Wilderness Outdoor Leadership Foundatio
01.2010 - 12.2012
- WOLF is a non-profit educational corporation that develops custom designed programs for adults, families, businesses and schools
- As a Trail Group Leader I was responsible for providing a blend of education and adventure activities
- Working with groups that range from elementary to high school and adult, we emphasized self-development, self-development, self-esteem, scholastic learning and team building in a variety of habitats
- Our camps were conducted in a wide range of ecosystems including Chaparral, Riparian, Coastal, Mountain, Tropical and Desert
- Activities I managed included survival skills training, plant and animal identification in various habitats (grasslands, wetlands, rivers, plains, desert, mountains, etc.), rock climbing, zip lining, rappelling, buddy-system river crossing, kayaking, fist aid, first response rescue in a wilderness setting and more
Field Technician
PacServ
01.2006 - 01.2011
- PacServ provided professional services to the Healthcare Industry by conducting “Quality of Care Audits” of a Health Plan’s network of medical providers
- As an Field Technician, I went to hundreds of clinical locations to locate and copy “specific” medical record documentation
- Documentation requirements were different for each patient record requested based on that patients medical condition
- Once all required documentation was scanned onto my laptop I would upload them into a secure server for review by a team of Registered Nurses’ to determine “Quality of Care Compliance” for specific chronic diseases
- This was seasonal work on a “per- project basis.
Sandwich Guru
Quiznos Subs
01.2006 - 12.2007
- Sandwich Guru!!
- World land speed record for best ham sandwich in under 1 minute
Education
Associate of Arts - Visual And Performing Arts
American Musical And Dramatic Academy - Los Angeles
Los Angeles, CA05.2009
Skills
- Strong customer service skills
- Time management skills
- Able to work on deadlines
- Microsoft Office: Word/ Excel
- Fast and motivated learner
- Troubleshooting
- Professional Relationships
- Wedding Photography
- Taking Photographs
- Collecting Intake Information
- Data Entry
Timeline
Support Technician, As
Dolphin Imaging & Management Solutions
07.2015 - 11.2019
Computer Sales Lead
Best Buy
05.2013 - 06.2015
Cashier
Ross Dress For Less
06.2012 - 06.2013
Trail Group Leader
W.O.L.F. - Wilderness Outdoor Leadership Foundatio
01.2010 - 12.2012
Field Technician
PacServ
01.2006 - 01.2011
Sandwich Guru
Quiznos Subs
01.2006 - 12.2007
Associate of Arts - Visual And Performing Arts
American Musical And Dramatic Academy - Los Angeles