SAP
Joshua Norris
Jackson,MI
Summary
Hardworking professional with a robust background in technical troubleshooting and quality assurance in demanding, deadline-driven environments. Excellent skills servicing CMM systems and document submission management while maintaining a commitment to superior customer service and team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
Zeiss
05.2022 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies for CMM, Optical and CT machines.
- Calibrated CMM, Optical and CT machines using various gages and tools.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle.
- Maintained company expense reports.
Quality Engineer
Technique Inc
07.2021 - 05.2022
- Performed quality inspections and discussed findings with Operators.
- Measured parts using 3D scanners, table layout
- PPAP submission and new product launch.
- Maintain working relationship with multiple customers from beginning to end of product launch.
- Coordinate product quarantine and sorts at production facility, and customer facility.
- Source suppliers for raw material, coating services
Quality Engineer
Brembo North America
01.2019 - 07.2021
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Measured parts using CMM and table layout gages.
- In charge of PPAP, new product launch and product version changes document submission
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 and IATF standard knowledge.
- Analyzed and interpreted data to identify scrap trends and recommend improvements.
- Supervisor of two Quality Technicians.
- Contributed to daily plant wide meetings discussing Quality metrics.
- Implemented new strategies to reduce costs and improve efficiency of Quality team.
Education
Associate of Applied Science - Manufacturing
Jackson College
Jackson, MI05.2021
High School Diploma -
Northwest High School
Jackson, MI05.2011
Skills
- Quality Assurance
- Measurement Systems
- Technical Troubleshooting
- Equipment Inspection
- Customer Service
- Work Order Management
- Fault diagnosis
- Project Management
Certification
GD&T 2009
PC-DMIS
Polyworks
Zeiss Calypso
Software
MobileX
Microsoft AX
Polyworks
Calypso
PC-DMIS
Timeline
Field Service Technician
Zeiss
05.2022 - Current
Quality Engineer
Technique Inc
07.2021 - 05.2022
Quality Engineer
Brembo North America
01.2019 - 07.2021
Associate of Applied Science - Manufacturing
Jackson College
High School Diploma -
Northwest High School
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