Curtis Jeudy
Kissimmee,FL
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Alorica Inc.
Orlando, FL
03.2022 - 06.2025
- Delivered inbound technical support for major telecom company, achieving 95% customer satisfaction score.
- Logged issues in Salesforce to track customer interactions and improve service.
- Guided customers in utilizing self-service tools for efficient problem resolution.
IT Help Desk Assistant (Contract)
Orange County Public Schools
Orlando, FL
08.2021 - 01.2022
- Provided front-line tech support for staff, resolving issues efficiently.
- Managed 20 to 30 service tickets daily, ensuring timely resolutions.
- Developed troubleshooting guides and documented recurring issues for reference.
Call Center Agent – Technical Support
TTEC
Kissimmee, FL
06.2020 - 07.2021
- Provided technical troubleshooting and customer service support for mobile clients.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved device and account issues while consistently meeting KPI goals.
Retail Technology Advisor
Best Buy
Kissimmee, FL
04.2018 - 05.2020
- Assisted customers in selecting, configuring, and troubleshooting tech devices.
- Coordinated in-store support with Geek Squad for enhanced service delivery.
Education
High School Diploma -
Liberty High School
Kissimmee, FL01.2012
Associate Degree -
Valencia Community College
Orlando, FLSkills
- Technical troubleshooting (PCs, mobile, software)
- Remote help desk support
- High-volume call center operations
- CRM proficiency (Zendesk, Salesforce, Freshdesk)
- Windows and MacOS expertise
- Android and iOS support
- VPN and VoIP configuration
- Password management
- Basic networking skills
- Customer de-escalation and retention strategies
- Multichannel support (phone, chat, email)
- Ticketing and documentation management
Certification
- Customer Service Foundations – LinkedIn Learning
- Cybersecurity Basics for Remote Workers
- HIPAA Customer Service Compliance (2023)
- Remote Work Productivity and Communication Tools
Technical Tools
- Zendesk
- Salesforce
- Freshdesk
- Microsoft Teams
- Slack
- Zoom
- LogMeIn
- TeamViewer
- AnyDesk
- Office 365
- Google Workspace
Timeline
Customer Support Specialist
Alorica Inc.
03.2022 - 06.2025
IT Help Desk Assistant (Contract)
Orange County Public Schools
08.2021 - 01.2022
Call Center Agent – Technical Support
TTEC
06.2020 - 07.2021
Retail Technology Advisor
Best Buy
04.2018 - 05.2020
High School Diploma -
Liberty High School
Associate Degree -
Valencia Community College
Similar Profiles
Alexia WaltersAlexia Walters
Customer Service Representative at Alorica Inc.Customer Service Representative at Alorica Inc.
Fregiya D. CanlasFregiya D. Canlas
Technical Support Representative at Alorica Inc.Technical Support Representative at Alorica Inc.
Quennie DuarteQuennie Duarte
Content Moderator at Alorica Inc.Content Moderator at Alorica Inc.
Dania EtienneDania Etienne
Medical Assistant at Womens CenterMedical Assistant at Womens Center
Khylah DawsonKhylah Dawson
Personal Shopper at WalmartPersonal Shopper at Walmart