Ryan Taylor
Fort Campbell North,KY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A proven leader and effective problem-solver from Army Active Duty, adept at managing high-stress situations and fostering teamwork. Excelled in customer service at Alorica, enhancing brand loyalty through empathetic engagement. Skilled in time management and computer applications, consistently achieving goals with a positive and adaptable approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Army
Army Active Duty
09.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Agent
Alorica
03.2020 - 01.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Administrative Support Assistant
Department of Revenue
04.2021 - 10.2021
- Managed high volumes of emails, ensuring timely responses and accurate information dissemination.
- Maintained inventory of office supplies and placed orders.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2017
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Flexible and Adaptable
Dependable and Responsible
Critical Thinking
Computer Skills
Timeline
Army
Army Active Duty
09.2022 - 10.2024
Administrative Support Assistant
Department of Revenue
04.2021 - 10.2021
Customer Service Agent
Alorica
03.2020 - 01.2022
High School Diploma -
Jefferson Davis High School
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