Steven Gutierrez
Laughlin
Summary
Studied in middle school and high school for five years in the country of Bolivia. Then concluded my junior and senior year in the state of Maryland and Virginia.
Started my journey alone and in low income starting my career in fast food at Popeye's and then upgraded to sales at Lowe's,which in time with high work ethic and professionalism became a supervisor.
With an ambition to always keep growing I enlisted in the United States Air Force, signing up for a job in Security Forces which gave me a whole set of new skills involving security, law enforcement and government jobs.
Overview
5
5
years of professional experience
Work History
Security Forces Member
USAF
01.2025 - Current
- Taking charge of post assigned to and protecting personal and property.
- Reporting violations of laws that are entrusted to me.
- Collaborated with law enforcement agencies to support community safety initiatives.
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Conducted background checks on new personnel to certify security clearance.
- Conducted detailed risk assessments for base events, ensuring all safety measures were in place.
- Conducted security patrols to ensure safety and compliance within assigned areas.
- Monitored surveillance systems to detect and respond to security threats.
- Performed access control measures, verifying identification of personnel and visitors.
- Assisted in emergency response operations, coordinating with team members for effective resolution.
Supervisor
Lowes Home Improvment
10.2021 - 10.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock placement and reducing loss through effective controls.
- Conducted performance evaluations, providing feedback to support team member development and growth.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Organized and ensured sales floor and shelves were stocked and displayed in presentable and professional manner.
Shift Leader
Popeyes
01.2021 - 08.2021
- Supervised team of employees to ensure efficient service during busy hours.
- Trained new staff on operational procedures and customer service expectations.
- Monitored food safety standards to maintain compliance with health regulations.
- Took accountability of all registers to have the corresponding amount based on sales of the day.
- Ensured restaurant was clean and presentable for the next day.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
High School Diploma -
West Potomac High School
Alexandria, VASkills
- Fluent in Spanish
- Professionalism
- Emergency response
- Force protection
- Protective services
- Combat training
- Continuous improvement
- Adaptability
- Firearms handling
- Asset protection
- Arrest procedures
- Self-defense training
- Vehicle inspections
- Military operations
- Perimeter security
- Anti-terrorism measures
- Contraband detection
Timeline
Security Forces Member
USAF
01.2025 - Current
Supervisor
Lowes Home Improvment
10.2021 - 10.2024
Shift Leader
Popeyes
01.2021 - 08.2021
High School Diploma -
West Potomac High School