Summary
Overview
Work History
Education
Skills
Timeline
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Skye Worlow

Indianapolis,IN

Summary

Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Garage Clothing
10.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.

Store Manager

Journeys And Journeys Kidz
03.2022 - 04.2023
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Approved regular payroll submissions for employees.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
    • Maximized sales by creating innovative visual merchandising displays and store layouts.
    • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Manager

Piercing Pagoda Of Zales
10.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Sales Associate to First Assistant Manager

Zumiez
10.2017 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Boosted sales performance through effective merchandising, inventory management and store layout optimization.

Education

No Degree - Business Marketing

University of Indianapolis
Indianapolis, IN

High School Diploma -

Southport High School
Indianapolis, IN
05.2018

Skills

  • Business Development
  • Customer Relations
  • Loss Prevention
  • Customer Service and Engagement
  • Inventory Counting
  • Goals and Performance
  • Operations
  • Sales Techniques
  • Hiring and Training
  • Marketing

Timeline

Assistant Store Manager

Garage Clothing
10.2023 - Current

Store Manager

Journeys And Journeys Kidz
03.2022 - 04.2023

Assistant Manager

Piercing Pagoda Of Zales
10.2021 - 03.2022

Sales Associate to First Assistant Manager

Zumiez
10.2017 - 04.2021

No Degree - Business Marketing

University of Indianapolis

High School Diploma -

Southport High School

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Skye Worlow