Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shahina Trejo

Austin,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Business Center Representative

H-E-B
08.2020 - Current

Greet customers and offer customer service during each transaction. Process returns, exchanges, bill payments, money orders . Responsible for managing cash, checks, incoming transfers, and keeping records of store transactions and variances.

Education

Manor High School
Manor, TX

Skills

  • Customer Service
  • Relationship Building
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Business Operations
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem Resolution
  • Customer Relations
  • Money handling abilities
  • De-Escalation Techniques
  • Sales Transactions
  • Order and Refund Processing

Languages

Spanish
Full Professional

Timeline

Business Center Representative

H-E-B
08.2020 - Current

Manor High School
Shahina Trejo