Tashay Williams
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. With 15+ years of Relations and Customer experience.
Overview
15
15
years of professional experience
Work History
Contract Specialist
Klean K's Commercial & Residential Services
01.2021 - Current
- Created and prepared specific contracts to present to contracted companies senior management or city major office.
- Worked proactively with market contacts to help resolve vendor issues for midwest region.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
- Planned, designed, and scheduled phases for large projects.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Monitored and analyzed contractor and vendor payroll documentation for compliance with regulations.
- Coordinated and conducted training for employees for EEO, affirmative action and civil rights issues.
- Negotiated with bidders to achieve fair, reasonable and positive outcomes.
- Tracked resolution status on critical contracts and issues for program management staff.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
Operations Manager
MTM Transportation
05.2017 - 12.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Healthcare Data Analyst
Serco
02.2015 - 05.2018
- Produced monthly reports with advanced Excel spreadsheet functions.
- Compiled, evaluated and reviewed engineered data for internal system.
- Transformed project data requirements into project data models.
- Upheld HIPAA regulations and standards for protecting patient information.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Educated clients and families about rights and responsibilities.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate of Science - Dental Hygiene
Saint Louis Community College
St Louis, MOBusiness Management - Business Management
Saint Louis Community College
St Louis, MOSkills
- Database Administration
- Financial Management
- Research and Analysis
- Database Software
- Staff Training
- Team Oversight
- Proposal Evaluation
- Project Management
- Contract Negotiation
- Disaster Recovery Planning
- Business Planning
- Contract Management
- Department Organization
- Policy Enforcement
Timeline
Contract Specialist
Klean K's Commercial & Residential Services
01.2021 - Current
Operations Manager
MTM Transportation
05.2017 - 12.2020
Healthcare Data Analyst
Serco
02.2015 - 05.2018
Associate of Science - Dental Hygiene
Saint Louis Community College
Business Management - Business Management
Saint Louis Community College
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