Terri Silvestri
Walworth,NY
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Director/Regional VP
Touching Hearts at Home
2020.09 - Current
- Senior Leader and advisor to three offices.
- Rebranded & overhauled two locations each with 100% increase in revenue in first year.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Service excellence with 5-star Google reviews in all offices.
- Voted D&C Top Workplace award in 2023 and 2024.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transition.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Executive Director
The Highlands at Pittsford
2018.11 - 2020.09
- Responsible for operations of 64 room assisted living residence.
- Guided and implemented regulated emergency response to COVID19 pandemic.
- Initiated new application for the Memory Care Neighborhood at Laurel Way.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Managed financial, operational and human resources to optimize business performance.
Director
The Terrace at Newark
2011.12 - 2018.09
- Daily operation of ALR, SNARL and ALP- 63 beds
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional grow
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Lead team through several violation free DOH surveys.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Excellent sales and marketing skills leading to successful occupancy resulting in a building expansion.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Education
Bachelor of Arts - Social Work
SUNY Technology of Utica
Utica, NY01.1991
Associate of Science - Criminal Science
Mohawk Valley Community College
Utica, NY01.1989
Skills
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
- Operations Management
- Relationship and Team Building
- Executive Leadership
- Policies and Procedures
- Client Relationship Building
- Change and Growth Management
Certification
- Certified Eden Associate
- Certified Train the trainer with Alzheimer Association
- NYS IPRO screen certified
- Studer Leadership development
Timeline
Executive Director/Regional VP
Touching Hearts at Home
2020.09 - Current
Executive Director
The Highlands at Pittsford
2018.11 - 2020.09
Director
The Terrace at Newark
2011.12 - 2018.09
Bachelor of Arts - Social Work
SUNY Technology of Utica
Associate of Science - Criminal Science
Mohawk Valley Community College
- Certified Eden Associate
- Certified Train the trainer with Alzheimer Association
- NYS IPRO screen certified
- Studer Leadership development
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