Taylor Vitte
Sycamore,Ohio
Summary
Insightful Human Resources Coordinator, that handles staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR related to work activities and projects assigned.
My short tenure in Human Resources does not reflect the knowledge and experience I have gained within this career at American Plastics. Being in the rebuild process at the Sycamore plant has exposed me to most aspects within HR by supporting the team, execute forward - thinking, and strive for a workplace that promotes collaboration, productivity, and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
American Plastics
01.2024 - Current
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Maintained the recruitment process through paylocity by posting requisitions, filtering applications, scheduling interviews, conducting interviews, and offer letters.
- Completely weekly payroll through paylocity.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Organized and led the orientation and training process to improve retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Supported internal rebuild process for the plant.
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
03.2022 - 01.2024
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
CUSTOMER SERVICE REPRESENTATIVE
SONOCO PRODUCTS COMPANY
09.2021 - 03.2022
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Determined charges for services requested and arranged for billing
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
LEAD CUSTOMER SERVICE REPRESENTATIVE II
PREMIER BANK
09.2020 - 09.2021
- Trained new staff on customer service processes and procedures, resulting in improved efficiency
- Actively participated in brainstorming sessions for process improvements within the department
- Managed complex issues escalated from lower level support staff, ensuring satisfactory resolution for customers
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Education
Bachelor Of Business Administration - Human Resources Management
TIFFIN UNIVERSITY
08.2023
Associate Of Applied Business - Science And Arts
OWENS COMMUNITY COLLEGE
05.2019
Skills
- Recruiting
- Payroll Administration
- Training development
- Employee Relations
- Benefits Administration
- Human Resources Management
- Labor law knowledge
- Confidential Document Control
- Project Planning
- Workforce improvements
Timeline
Human Resources Coordinator
American Plastics
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
03.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
SONOCO PRODUCTS COMPANY
09.2021 - 03.2022
LEAD CUSTOMER SERVICE REPRESENTATIVE II
PREMIER BANK
09.2020 - 09.2021
Bachelor Of Business Administration - Human Resources Management
TIFFIN UNIVERSITY
Associate Of Applied Business - Science And Arts
OWENS COMMUNITY COLLEGE
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