Valerie Gonzalez
Fayetteville,NC
Summary
Driven by results, I excelled at Flip My Cycle, leveraging strong negotiation skills and cross-selling expertise to optimize financial operations and significantly reduce costs. Fluent in Spanish, my customer service excellence and problem-solving abilities ensured client satisfaction and compliance. My proficiency in Microsoft PowerApps and attention to detail supported strategic decision-making and risk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Finance Specialist
Flip My Cycle
09.2023 - Current
- Provided accurate financial forecasts for management, aiding in strategic decision making.
- Identified process issues and made recommendations for improvement or correction.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Formulated financial data and analysis to support risk management and made recommendations to management.
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Negotiated favorable terms with vendors, resulting in significant cost savings.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
11.2022 - 05.2023
- Streamlined communication between clients and cruise lines, resolving issues promptly and professionally for stress-free vacations.
- Conducted thorough research to identify new cruise offerings and promotions, ensuring current information for client consultations.
- Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
- Managed diverse portfolio of clients, assessing individual needs and providing customized solutions for memorable cruise experiences.
- Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
- Coordinated with cruise lines to arrange special requests or accommodations for clients, ensuring personalized experience onboard.
- Implemented efficient systems for tracking client preferences, streamlining the consultation process for enhanced productivity.
- Facilitated easy and secure payments for clients by providing multiple payment options and guiding them through the process.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Sales Coordinator
Palace Resorts Diamond Members - Discounted Member Rates Travel Service
10.2021 - 08.2022
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
- Resolved any issues with bookings or accommodations swiftly to ensure seamless travel experience for clients.
Education
Associate of Arts - Marketing
Miami Dade College
Miami, FL01.2034
High School Diploma -
MATER LAKES ACADEMY
Miami, FL06.2018
Skills
- Goal-Oriented
- Strong negotiation
- Cross-selling expertise
- Sales Strategies
- Competitive
- Sales proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft PowerApps
- Bilingual [Spanish]
- Bilingual Writing
Timeline
Finance Specialist
Flip My Cycle
09.2023 - Current
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
11.2022 - 05.2023
Sales Coordinator
Palace Resorts Diamond Members - Discounted Member Rates Travel Service
10.2021 - 08.2022
Associate of Arts - Marketing
Miami Dade College
High School Diploma -
MATER LAKES ACADEMY
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