Summary
Overview
Work History
Skills
Timeline
Generic

Victoria Stern

Summary

Knowledgeable Case Manager experienced in coordinating care for individuals who are recovering from substance abuse issues. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

18
18
years of professional experience

Work History

Recovery Case Manager

New Phoebe House
Tacoma, WA
06.2022 - 03.2023
  • Support clients with empathy and compassion while maintaining professional boundaries
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Documented case management activity for accurate, reliable records.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Helped removed housing barriers and lead clients to becoming self sufficient
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Home Health Aide

First Choice In Home Care
Tacoma, WA
01.2020 - 06.2022
  • Reported unusual or urgent circumstances in clients condition or environment immediately to nurse supervisor.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Researched and recommended community resources to meet clients' needs.
  • Transported clients for medical and personal outings.
  • Provided mobility assistance such as walking and regular exercising.
  • Developed rapport to create safe and trusting environment for care.

Warehouse Associate & Driver

St. Leo’s Food Connection
Tacoma, WA
10.2017 - 12.2019
  • Train new employees
  • Supervise crew in management absence
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Input receipt information using QuickBooks
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Operated box or straight trucks and cargo vans.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Medical Receptionist

Cornerstone Family Physicians
Lakewood, WA
04.2005 - 08.2010
  • Handled assignments independently with good judgement and critical thinking skills.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.

Skills

  • Knowledge of ICD-9
  • Medical terminology
  • Emotional Awareness
  • Problem-solving skills
  • Recovery guidance
  • PC Proficiency
  • Case management
  • Alcohol and substance abuse
  • Active Listening
  • Excellent Communication

Timeline

Recovery Case Manager

New Phoebe House
06.2022 - 03.2023

Home Health Aide

First Choice In Home Care
01.2020 - 06.2022

Warehouse Associate & Driver

St. Leo’s Food Connection
10.2017 - 12.2019

Medical Receptionist

Cornerstone Family Physicians
04.2005 - 08.2010

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Victoria Stern