Zoë Alcala
Chula Vista,CA
Summary
Motivated work associate successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Versatile for any occupation and proven commitment to store cleanliness and safety. Not only accepts, but welcomes feedback. Has a lot of experience in creative fields and is very open to anything having to do with them.
Overview
5
5
years of professional experience
Work History
Cashier
Doggos Gus
2020.02 - 2022.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Served and packaged meals as well
Server
Giuseppe Restaurants & Fine Catering
2022.09 - Current
- Chooses which events to work (offers shifts depending if there is an event or not)
- Customer service and needs
- Sets/Packs up event displays
- Keeps things organized/clean/visually appealing
Hostess/Busser/Expo/Runner
Rockin Baja Lobster Cantina
2024.05 - 2024.11
- Answered customer questions about hours, seating, and menu information.
- Strong multitasking skills, balanced responsibilities such as answering phone calls, greeting guests, cleaning/stocking tables and stations, and updated seating with coworkers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations. Trained new employees as well.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
Associate Of Science - Design And Visual Communications
San Diego Mesa College
San Diego, CASkills
- Teamwork and Collaboration
- Verbal and Written Communication
- Checking Inventories
- Cash Register Operations
- High Productivity
- Active Learning
- Maintaining Clean Work Areas
- Store Organization
- Visual Display Experience
- Illustration and Design
- Works With Adobe Systems Adobe Creative Suite
- Image Manipulation
- Adobe Photoshop
- Worked in Creative Direction
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Hostess/Busser/Expo/Runner
Rockin Baja Lobster Cantina
2024.05 - 2024.11
Server
Giuseppe Restaurants & Fine Catering
2022.09 - Current
Cashier
Doggos Gus
2020.02 - 2022.08
Associate Of Science - Design And Visual Communications
San Diego Mesa College