RETA HUGHES Posting #
Charleston
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
27
27
years of professional experience
Work History
CASHIER
BIG LOTS
03.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Assisted customers in locating products and provided information on promotions.
- Trained new team members on register operations and customer service protocols.
- Resolved customer complaints professionally, improving overall satisfaction ratings.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
CASHIER
OLLIES
03.2019 - 10.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
HR DIRECTOR (RETIRED) (ASA1) (DHHR)
Bureau for Child Support Enforcement
11.1998 - 08.2010
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Identify staff vacancies and recruit, interview and select applicants
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Represent organization at personnel-related hearings and investigations
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
- Prepare and follow budgets for personnel operations
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Maintained accurate records of personnel-related data including wages and salaries paid out, absenteeism reports and insurance coverage information.
Education
Certificate of Completion - Accounting, General Business
GARNET CAREER CENTER
WVHigh School Diploma -
Balboa High
Panama Canal Zone, Panama06-1976
Skills
- Cash Register Operations
- Customer service
- Cleaning and sanitizing
- Customer service excellence
- Work ethic and integrity
- Data Entry
- Customer assistance
- Cash handling
- Time management skills
- Sales support
- Team collaboration
- Complaint resolution
- Staff training
Timeline
CASHIER
BIG LOTS
03.2023 - Current
CASHIER
OLLIES
03.2019 - 10.2023
HR DIRECTOR (RETIRED) (ASA1) (DHHR)
Bureau for Child Support Enforcement
11.1998 - 08.2010
Certificate of Completion - Accounting, General Business
GARNET CAREER CENTER
High School Diploma -
Balboa High