Reta L. Bates
Westville
Summary
To obtain a position with a successfully growing company where my customer service experience, communication skills, and outstanding clerical experience will be appreciated
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Order Entry
Hit Promotional Products Inc.
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Receptionist/Cashier
Mall Chevrolet
03.2016 - Current
- Accounts receivable, customer service, multi phone line operator, create temp tags, filing, making copies, problem solving, issuing inspection stickers
Cashier / Receptionist / Title Clerk
Thee Car Lot
06.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Companion
Private Home Care
06.2009 - 12.2015
- Cooking, cleaning, personal care, scheduling doctors’ appointments, distributing medications, and providing transportation
Customer Service Representative
Jack and Jill ice cream corp.
12.2006 - 03.2009
- Inbound call center, data entry, up-sale new products, proof-reading, interacting with high-end clients
Receptionist/Cashier
Auerbach Chevrolet
09.2002 - 11.2006
- Answering multi phone lines, making copies, accounts receivable, communicating with customers, and problem solving
Customer Service Representative
Celebration
05.1997 - 03.2002
- Interacting with customers, assisting and answering all questions, handled all customers’ special request and concerns, problem solved sensitive and complex situations
Education
Medical Assistant Certificate -
Lincoln Technical Institute
Moorestown, NJ11.2017
Medical Billing Specialist certificate -
MCITC
Cherry Hill, NJ10.2009
Customer Service Specialist certificate -
Electronics Technician Association
Indianapolis, IN10.2009
Skills
- Medical Terminology
- Vital Signs
- Venipuncture
- Urinalysis
- Serum Separation
- Preparation of cultures
- Capillary punctures & testing
- Hemoglobin
- Billing & Coding
- Scheduling Appointments
- Charting/Filing
- Phone triage
- EHR systems (Medisoft)
- Processing
- ICD/CPT coding
- Third Party Billing/Posting
- Accounts Receivable/Payable
- Patient preparation/Education
- ECGs
- Sterile Technique
- Wound Care
- First Aid
- Injections
- Proper Dosage
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry
Certification
- CCMA (NHA), Pending
- BLS for HCP (AHA)
- Customer Service Specialist (ETA)
- Medical Billing Specialist (MCITC)
Key Strengths
Medical Terminology, Vital Signs., Venipuncture, Urinalysis, Serum Separation, preparation of cultures, capillary punctures & testing, Hemoglobin., Billing & Coding, Scheduling Appointments, charting/filing, phone triage, use of EHR systems (Medisoft), Processing, ICD/CPT coding, Third Party Billing/Posting, Accounts Receivable/Payable., Patient preparation/Education, ECGs, Sterile Technique, Wound Care, First Aid., Injections, Proper Dosage., Word, Excel, PowerPoint, Data Entry.
Timeline
Customer Service Representative/ Order Entry
Hit Promotional Products Inc.
08.2020 - Current
Cashier / Receptionist / Title Clerk
Thee Car Lot
06.2016 - 02.2019
Receptionist/Cashier
Mall Chevrolet
03.2016 - Current
Companion
Private Home Care
06.2009 - 12.2015
Customer Service Representative
Jack and Jill ice cream corp.
12.2006 - 03.2009
Receptionist/Cashier
Auerbach Chevrolet
09.2002 - 11.2006
Customer Service Representative
Celebration
05.1997 - 03.2002
Medical Assistant Certificate -
Lincoln Technical Institute
Medical Billing Specialist certificate -
MCITC
Customer Service Specialist certificate -
Electronics Technician Association
- CCMA (NHA), Pending
- BLS for HCP (AHA)
- Customer Service Specialist (ETA)
- Medical Billing Specialist (MCITC)
Similar Profiles
Eric TiensivuEric Tiensivu
Warehouse Worker at Hit Promotional Products Inc.Warehouse Worker at Hit Promotional Products Inc.
NICOLAS SHRUBSTOKNICOLAS SHRUBSTOK
Lead Cybersecurity Analyst at Hit Promotional ProductsLead Cybersecurity Analyst at Hit Promotional Products
Angelica OrozcoAngelica Orozco
Production Expeditor at Hit Promotional Products Inc.Production Expeditor at Hit Promotional Products Inc.