Hi, I’m
Reta Turner
Meeker,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
Work History
Peter Reinolds
Care Provider
02.2021 - 09.2023
Job overview
- Provided daily care for a 3yr. old non-verbal autistic child in his home.
- Contributed to a positive atmosphere in the home by fostering strong relationships with both parents and chf
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept individuals safe by removing hazards and correcting problems.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help child achieve nutritional objectives.
Steamboat Resorts/Wyndham
Customer Support Specialist/Dispatcher
12.2016 - 04.2018
Job overview
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Dispatch of shuttle buses in a timely manor to ensure guest transportation needs were met.
- Managing transportation services of 28 shuttles, 28 drivers and 5,000 guests daily. Requiring all be completed by 11pm shut down time.
- Services provided between
- 7am - 11pm Monday thru Sunday.
- During peak winter ski months only.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Wyoming Grocers
PIC Wine and Liquor
07.2014 - 03.2016
Job overview
- Enhanced customer satisfaction by curating diverse wine and beverage menus tailored to various events and occasions.
- Boosted sales with innovative pairing recommendations, showcasing the versatility of the establishment''s offerings.
- Developed strong relationships with wine distributors, ensuring access to exclusive products and competitive pricing.
- Managed inventory effectively, reducing waste by closely monitoring stock levels and implementing effective rotation systems.
- Increased staff knowledge and expertise through comprehensive training programs on wine varietals, regions, and food pairings.
- Organized successful promotional events such as wine tastings and themed dinners that drove increased revenue and repeat business.
- Fostered a positive work environment that promoted teamwork among staff members while maintaining high standards of service excellence.
- Ensured adherence to local alcohol regulations through vigilant monitoring of staff practices during beverage service.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with event planners to develop custom wine selections for large-scale functions, accommodating varying preferences and dietary restrictions.
- Initiated creative marketing strategies that attracted new customers while retaining loyal patrons through personalized experiences.
- Kept up-to-date with industry trends and emerging products, adapting the wine list accordingly to maintain a competitive edge.
Kwik Way
Assistant Manager
05.2010 - 05.2014
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High Plains High SchoolSeibert, CO
GED from General Studies
05.1984
Skills
- Emotional Support
- Personal Care
- Housekeeping
- Meal Preparation
- Personal Hygiene Assistance
- Activity Supervision
- Grocery Shopping
- Family Education
- Recreational Activities
- Social Interaction
- Companionship Skills
- Adaptability
- Companionship
- Nutritional guidance
- Problem-solving
- Housekeeping tasks
Timeline
Care Provider
Peter Reinolds
02.2021 - 09.2023
Customer Support Specialist/Dispatcher
Steamboat Resorts/Wyndham
12.2016 - 04.2018
PIC Wine and Liquor
Wyoming Grocers
07.2014 - 03.2016
Assistant Manager
Kwik Way
05.2010 - 05.2014
High Plains High School
GED from General Studies
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