Retanza Grier
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Jim Ellis Chevrolet
Service Advisor
09.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
AAA
Service Advisor
09.2018 - 11.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Pep Boys Auto
Service Manager
06.2016 - 10.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Pep Boys Auto
Customer Service
11.2002 - 03.2016
- Greet Customers and ascertain what each customers wants and needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
Education
Certified Medical Billing And Coding - Medical Assistant And CPR Certified
Laurus Technical Institute
Decatur, GA05.2011
High School Diploma -
Columbia High School
Decatur, GA05.1999
Skills
- Human relations
- Pharmacology
- Medical Terminology
- HIPAA Compliance
- Collaborative Teamwork
- Continuous professional development
- Route Planning
- Energy conservation
- Punctuality
Timeline
Jim Ellis Chevrolet
Service Advisor
09.2021 - Current
AAA
Service Advisor
09.2018 - 11.2021
Pep Boys Auto
Service Manager
06.2016 - 10.2018
Pep Boys Auto
Customer Service
11.2002 - 03.2016
Certified Medical Billing And Coding - Medical Assistant And CPR Certified
Laurus Technical Institute
High School Diploma -
Columbia High School
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