Pauline Bautista
New York,NY
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Senior Account Manager /Engagement Manager
Entertainment Partners
08.2019 - Current
- Successfully managing multiple projects simultaneously
- Met or exceeded sales goals for new and existing accounts by bringing in over 25 new accounts and upselling EP Product deals to existing clients.
- Ensure accurate and timely entry and updating of client information into, but not limited to internal programs (MARCS, Salesforce, EP accounting systems, etc.)
- Work closely with corporate finance team to support monthly close deadlines and communicate status of productions
- Prepare budgets, cost reports, expense reports, annual reports for select projects and/or initiatives, and provide tracking and variance analysis to producers
- Point person for production navigating clients through their inquiries, system needs, and providing solutions
- Mentor/Train junior account management professionals to develop skills and increase company revenue.
Project Manager
NETFLIX
08.2020 - 02.2021
- Trained 300+ crew members on Electronic Studio Software demonstrated and showcased functionalities
- Identify and implement improvements that result in increased efficiency
- Retained existing clients and developed 7 new accounts by extending high quality and efficient support service
- Oversee compliance requirements such as I-9 verification
- Work cross functionally across NTech and Finance management
- Researched product's technical specifications and accurately communicated information
Executive Assistant
Entertainment Partners
07.2018 - 08.2019
- Cross collaboration with multiple departments Technology, HR, Accounts Receivable, Legal, and Payroll, Risk Solutions, and Treasury.
- Develop strategic goals and growth for overall COE of Client Experience
- Organized events for Clients, luncheons, and conferences globally
- Support Executives with KPI's and SLA's
- Handled confidential and sensitive information with discretion and tact.
- Run Various reports through SalesForce
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Project Manager /Special Events Manager
Ready Fit Go
07.2016 - 07.2018
- Planned and facilitated 3 locations project scope and various initiatives of startup company in collaboration with stake holders
- Developed and managed event budgets, conducted post-event evaluations, and built and maintained strategic relations with local vendors
- Create detailed work plans identifying activities required for successful completion of ongoing projects
- Manage planning, implementation, and develop schedules for project completion with effective allocation of resources for project activities
- Build and motivate dynamic sales team
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Bachelor of Arts - Business Administration
Montclair State University
Montclair, NJ05.2012
Skills
- Jenkins
- SalesForce
- MongoDB
- GitHub
- Scrum Methodology
- Zendesk
- Airtable
- Microsoft Office Suite
- Google Workspace
- Trello
- SmartSheet
- Jira
Accomplishments
- Achieved a client retention rate of 80% over a three-year period, while also receiving an excellent client satisfaction score of 99.5%.
- Successfully negotiated 200+ contracts, amounting to over $130 million of sales, with a 50% rise in upsell revenue in two years.
- Mentoring...
Timeline
Project Manager
NETFLIX
08.2020 - 02.2021
Senior Account Manager /Engagement Manager
Entertainment Partners
08.2019 - Current
Executive Assistant
Entertainment Partners
07.2018 - 08.2019
Project Manager /Special Events Manager
Ready Fit Go
07.2016 - 07.2018
Bachelor of Arts - Business Administration
Montclair State University
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