Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Retha Dominique Austin

Baton Rouge,LA

Summary

Strategic and results-driven Operations Leader with over 15 years of experience in the healthcare sector, integrating a comprehensive understanding of business operations with a steadfast commitment to team success and impactful outcomes. Demonstrated expertise in driving efficiency, reducing costs, and enhancing compliance while significantly improving patient satisfaction and fostering strong stakeholder relationships. Recognized for adaptability in fast-paced environments and a collaborative approach to problem-solving, utilizing sharp analytical and decision-making skills to navigate complex challenges. Proficient in accreditation readiness, inventory control, team performance optimization, and operational scalability, ensuring sustained organizational growth and excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Manager, Operations

Option Care Health
10.2022 - Current
  • Exceeded all sales and EBITDA goals for FY2024 while reducing inventory COGS/variance to under 1%.
  • Ensure full readiness for ACHC accreditation and Board of Pharmacy audits through rigorous operational standards.
  • Championed local field collaboration initiatives with sales to improve referral relationships and expand our presence among health systems.
  • Established strong relationships with providers and case managers, ensuring long-term partnerships and repeat business.
  • Mentor cross-functional teams between operations and clinical support to enhance branch cohesion and performance.

Pharmacy Manager / Pharmacist-in-Charge

Option Care Health / BioScrip
04.2021 - 10.2022
  • Led training on sterile compounding compliance (USP 797/800) to drive regulatory excellence.
  • Elevated internal site performance and state compliance scores through SOP alignment and staff education.
  • Directed disaster response during Hurricane Ida, coordinating care and continuity under crisis conditions.
  • Developed onboarding pathways for engaged and accountable pharmacy staff.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

Staff Pharmacist

Ochsner Pharmacy & Wellness
02.2017 - 04.2021
  • Delivered meds-to-bed services and launched a pill-packing program for high-risk patients.
  • Supported patient therapy through collaboration with clinicians and discharge planning teams.
  • Effectively resolved insurance rejections, initiated prior authorizations/appeals and located PAP programs/patient access programs to allow patients to obtain affordable care.

Pharmacy Manager

Walgreens
04.2006 - 02.2017
  • Reduced inventory costs by over $200K through lean stock management.
  • Elevated patient satisfaction and pharmacy profitability through workflow redesign and team engagement.
  • Developed and led high-performing pharmacy teams across scheduling, training, and compliance.

Education

Pharm.D. - Pharmacy

Xavier University of Louisiana
New Orleans, LA

Skills

  • Strategic Operational Leadership
  • Financial Performance & EBITDA Optimization
  • Healthcare Compliance & Accreditation
  • Cross-Functional Team Collaboration
  • Inventory Management
  • Regulatory Standards (USP 797/800)
  • EMR Systems (Epic)
  • Initiative Implementation
  • Staff Development
  • Strategic planning
  • Project Management
  • Data-driven decision making

Certification

  • National Sterile Compounding Training for Pharmacists
  • Louisiana Pharmacist License: PST.020812 (Valid thru 2025-12)
  • California Pharmacist License: RPH 62044 (Valid thru 2026-10)

Timeline

Senior Manager, Operations

Option Care Health
10.2022 - Current

Pharmacy Manager / Pharmacist-in-Charge

Option Care Health / BioScrip
04.2021 - 10.2022

Staff Pharmacist

Ochsner Pharmacy & Wellness
02.2017 - 04.2021

Pharmacy Manager

Walgreens
04.2006 - 02.2017

Pharm.D. - Pharmacy

Xavier University of Louisiana

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