Retha Luttrell
Lakewood,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Accounting and Project Manager
Happy Llama Inc
11.2021 - 09.2023
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Client Services Coordinator
Aspen Group Benefit Advisors
01.2017 - 06.2021
- Created customer support strategies to increase customer retention.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Education
No Degree - Business
Butler Community College
Wichita, KSNo Degree - Business
Front Range Community College
Westminster, COSkills
- Work Flow Planning
- Project Management
- Financial Administration
- Project Tracking
- Data Analysis
- Document Management
- Client Rapport
- Processes and Procedures
- Client Relations
Timeline
Accounting and Project Manager
Happy Llama Inc
11.2021 - 09.2023
Client Services Coordinator
Aspen Group Benefit Advisors
01.2017 - 06.2021
No Degree - Business
Butler Community College
No Degree - Business
Front Range Community College
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