RETHA POOL
HOSPITALITY
Duncan,OK
Summary
Dynamic and service-driven professional with over 30 years of hospitality and customer service experience, complemented by more than a decade in medical assisting. I hold a B.S. in Hotel and Restaurant Management and have excelled in leadership roles such as Sales & Catering Director and Front Desk Manager, where I have honed skills in guest relations, event coordination, staff supervision, and problem resolution. Transitioning into healthcare, I applied the same dedication to patient care—supporting physicians, managing records, and ensuring a welcoming environment for patients. I am known for professionalism, attention to detail, and a strong work ethic, I bring a unique combination of hospitality expertise and medical office experience, making me highly adept at creating positive experiences for both guests and patients alike.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Catering and Sales Manager
Holiday Inn
- Conducted market research to identify potential customers for catering services.
- Handled administrative tasks such as creating contracts, tracking payments and monitoring inventory levels.
- Developed creative solutions to maximize efficiency while minimizing costs.
- Implemented marketing strategies to increase brand awareness in the local community.
- Negotiated favorable terms with suppliers while maintaining a cost-effective approach.
- Resolved customer complaints promptly and professionally.
- Provided guidance and mentorship for junior-level staff members.
- Monitored customer preferences to determine focus of sales efforts.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
Front Desk Manager
Best Western
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Assigned duties to workers and schedule shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Travel Coordinator
Best Western
- Responded promptly to customer inquiries via phone or email within service level standards.
- Streamlined processes for booking airfare, hotel stays and ground transportation using established vendor relationships.
- Created comprehensive reports on travel trends and costs to provide insights into organizational spending habits.
- Liaised between departments to ensure proper coordination of business trips from initial planning stages through completion.
- Researched new destinations for potential business trips to provide most cost effective solutions.
- Assisted travelers with various inquiries with timely responses to ensure customer satisfaction.
Medical Assistant
Enid Urology
- Documented medical data in patient charts, facilitating accurate records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments and maintained patient records.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Duncan Allergy Ear, Nose, and Throat
03.2012 - Current
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Worked interdependently with other professionals to provide quality health care to patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate Degree - Applied Science
Associate in Science (A.S.) - Accredited Surgical Technology
Bachelor of Science (B.S.) - Hotel Restaurant Administration
05.2002
- Awards & Honors: Deans Honor Roll
- GPA: 3.5
Skills
- Customer service
- Reservations management
- Hospitality
- Staff supervision
- Guest services management
- Guest complaint resolution
- Special event coordination
- Guest experiences
- Problem-solving
- Check-in and Check-out procedures
Accomplishments
- Successfully managed catering operations for Oklahoma State University football coaching staff and team personnel for 5+ years, ensuring seamless execution of pre-game meals and high-profile events.
- Planned and executed large-scale banquets, weddings, and corporate events, consistently exceeding client expectations and maintaining high guest satisfaction.
- Directed all aspects of event logistics, including menu planning, vendor negotiations, staffing, and on-site coordination, resulting in repeat business and long-term client partnerships.
- Recognized for delivering exceptional hospitality under pressure by balancing multiple high-volume events with precision, attention to detail, and cost efficiency.
- Actively contributed to community initiatives as a long-standing Junior Service League volunteer, leveraging professional catering and event planning expertise to support nonprofit events.
- Led committees and organized fundraising events, showcasing ability to manage budgets, secure sponsorships, and coordinate volunteers to ensure successful outcomes.
- Known for combining professional-level event management skills with community service passion, strengthening organizational impact and reputation.
Best Western- Stillwater, OK – Catering & Sales Manager
Volunteer Leadership – Junior Service League
Certification
- Hospitality Management and Organizations
- Conference and Meeting Planning
Awards
Deans Honor Roll
Timeline
Medical Assistant - Duncan Allergy Ear, Nose, and Throat
03.2012 - Current
Oklahoma State University - Bachelor of Science (B.S.), Hotel Restaurant Administration
Catering and Sales Manager - Holiday Inn
Front Desk Manager - Best Western
Travel Coordinator - Best Western
Medical Assistant - Enid Urology
Northern Oklahoma College - Associate Degree, Applied Science
Autry Technology Center - Associate in Science (A.S.), Accredited Surgical Technology
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