Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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Retita Walton

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Village Health Partners
10.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, vitals, injections,ekg and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.

Medical Assistant

Baylor Scott & White
01.2021 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Customer Service Representative

CVScaremark
07.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Data entry
  • CPR
  • Insurance verification

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Certification

  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).

Timeline

Medical Assistant

Village Health Partners
10.2022 - Current

Medical Assistant

Baylor Scott & White
01.2021 - 09.2022

Customer Service Representative

CVScaremark
07.2018 - 07.2020

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Retita Walton