Retitia Woolridge
Beaumont ,TX
Summary
Skilled Pharmacy Technician offering over 24 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
Beaumont , TX
07.1998 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Supervised 11 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Managed opening and closing duties for pharmacy, such as restocking and wiping down counters.
Pharmacy Operations Manager
Walgreens
Lumberton, TX
05.2021 - 06.2022
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of 6 pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Offered patients and patrons information on various immunizations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised 6 technicians and 2 cashiers in delivering quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Certificate - Licensed Vocational Nurse
Lamar State College - Port Arthur
Port Arthur, TX12.2022
High School Diploma -
West Brook Sr High School
Beaumont, TX05.1996
Skills
- Patient Profile Setup
- Organization and Prioritization
- Dispensing Medications
- Answering and Routing Calls
- Prescription Filling and Labeling
- Supervising Technicians
- Patient Contact
- Active Listening
- Patient Information Collection
- HIPAA Regulations
- Drug Inventory Control
- Health Insurance Plan Knowledge
- Pharmacy operations management
- Team Building
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - 06.2022
Senior Pharmacy Technician
Walgreens
07.1998 - 11.2022
Certificate - Licensed Vocational Nurse
Lamar State College - Port Arthur
High School Diploma -
West Brook Sr High School
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