Retoin Abram
Inglewood,CA
Summary
Supervised customer service agents for International Cargo at United Airlines.
Document Notification to
Custom House Brokers
Freight Forwarders
Trucking Company
Independent people/company
Freight Release
Insuring that proper paper work
is presented
Custom Clearance was provided
at time of pick up
All charged were paid
Worked with US Custom Border Protection Officers
Fish and wildlife
Agriculture
FDA
Compliance
Overview
26
26
years of professional experience
Work History
Lead Customer Service Agent
Swissport North America
12.1994 - 12.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Fashion Merchandising
Fashion Institute of Design And Merchandising
Los Angeles, CA06.1975
Skills
- Agent Support
- Problem Resolution
- Answering Client Questions
- Electronic Systems
- Customer Inquiries
- Trainer Mentoring
- Phone Answering
- Safe Drops
- Aviation Security
- Cargo and Freight
- Efficient Service
- Determining Staffing Needs
- Customer Loyalty
Timeline
Lead Customer Service Agent
Swissport North America
12.1994 - 12.2020
No Degree - Fashion Merchandising
Fashion Institute of Design And Merchandising
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