Retonda Reynolds Vallery
Houston,TX
Summary
Detail-oriented and driven administrative professional with over 8 years of experience in healthcare front office operations and more than 7 years of call center and customer service experience. Proven ability to manage high-volume calls, coordinate schedules, maintain accurate records, and deliver exceptional patient and client support.
Quality Representative known for high productivity and efficiency in task completion. Specialize in regulatory compliance, process improvement, and quality control management. Excel in problem-solving, teamwork, and communication to ensure quality standards are met and maintained.
Overview
8
8
years of professional experience
Work History
Quality Representative / Front Desk
Village Medical
01.2021 - Current
- Manage high-volume inbound calls, providing professional and efficient customer service
- Schedule and coordinate patient appointments and physician calendars
- Upload and maintain patient records using scanning systems
- Track physician schedules, reports, and payroll deadlines
- Coordinate vendor meetings and conference room scheduling
- Ensure accurate transmission of PHI to meet insurance requirements
Patient Access Representative II
Memorial Hermann Sports Medicine & Rehabilitation
08.2018 - 01.2021
- Handled incoming patient calls for a busy physical therapy department
- Registered patient demographics and medical records in HealthQuest system
- Scheduled appointments using APTA and EPIC systems
- Verified insurance coverage and obtained referrals and authorizations
- Maintained Medicare logs and Plans of Care documentation
- Confirmed patient identity and ensured smooth front desk operations
Education
Some College Coursework - Business Technology
National Education Center
Houston, TXSkills
- Customer Service
- Call Center Operations
- Patient Scheduling
- Intake
- Medical Records
- Data Entry
- Insurance Verification
- Authorizations
- Calendar Coordination
- Vendor Coordination
- Microsoft Office
- Excel Tracking
- HIPAA Compliance
- Confidentiality
- Front Desk Administration
- Office Administration
References
References available upon request.
Timeline
Quality Representative / Front Desk
Village Medical
01.2021 - Current
Patient Access Representative II
Memorial Hermann Sports Medicine & Rehabilitation
08.2018 - 01.2021
Some College Coursework - Business Technology
National Education Center