Retzel Ansell
Proctorville,OH
Summary
PROFILE SUMMARY Passionate in accounting and resolving discrepancies, dynamic and highly analytical, accurate, hardworking, results-driven, and versatile. Equipped with knowledge in bookkeeping with sharp analytical, financial reporting, communications, and teamwork abilities. Goal-oriented, thrive on challenges to meet organizational goals, and excel in new environments. Flexible and reliable in working independently or within a team environment, committed to quality and excellence.
Overview
10
10
years of professional experience
Work History
Bookkeeper/Administrative Assistant
Wroblewski & Newsom PLLC
- Prepared financial statements for clients montly and quarterly
- Processed payroll for multiple clients weekly, bi-weekly and monthly
- Filed and paid local, state and federal payroll taxes
- Filed and paid sales tax monthly
- Reconciled multiple bank accounts daily
- Reconciled and maintained general ledger account
- Input business transactions into accounting software daily
- Secured clients documents
- Responded clients emails/faxes and interact via telephone.
Administrative Assistant, AR/AP
Katimali's/Specialty Systems Electric
10.2019 - 03.2021
- Billed clients, managed revenues, accounts payables, accounts receivables, and collection
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem-solving abilities
- Provided outstanding customer satisfaction with a friendly disposition and problem-solving skills utilization
- Handled follow-up questions from clients, resolved discrepancies or errors, and ensured that all billing and accounting records were kept accurate
- Exceeded customer expectations daily to ensure customer loyalty and satisfaction
- Prepared and fulfilled customers' orders in a fast-paced restaurant
- (Katimali's)
- Assigned tasks to colleagues, double-checked food quality, and inventory restaurant supplies
- (Katimali's)
Substitute Teacher
Cabell County Schools
03.2018 - 06.2020
- Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas
- Determined appropriate consequences for inappropriate student behavior and wrote a report for the teacher about the class's events
- Developed lesson plans and adjusted as needed to present materials in a concise and coherent style
- Collected and corrected students' papers and assignments according to the procedures of the school
- Prepared materials for class activities in the absence of a teacher.
Technical Support
CONVERGYS
10.2015 - 04.2016
- Established and promoted cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Built and managed solid client relationships and liaised with bank personnel to effectively resolve client issues
- Maintained and exceeded the company's established quality, compliance, and customer service standards
- Documented each customer's account accessed with the information provided, including results of the call
- Assisted customers and solved their problems while establishing rapport.
Customer Service
Pointerz Logistics
10.2013 - 07.2014
- Increased company's revenue due to successful delivery of cargoes and established commitment of excellent customer service
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Demonstrated patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Decreased selling expenses by persuasive negotiation with trucking companies and maintained a good relationship
- Supervised and monitored truckers for the successful delivery of cargoes
- Negotiated rates with the truckers and scheduled trucks for deliveries.
Account Officer
MAVENCO
03.2011 - 10.2013
- Collaborated with accounting and finance team and prepare financial statements monthly
- Collected amortization payments from the clients and made an entry in coopcash software
- Assured that cash handling, cash transfers, change operations, and other financial transactions were correctly recorded in company cash books
- Created business plan for each client that identified strategies to enhance service and increase plan participation and assets
- Recruited clients for membership, processed loan applications, conducted finance and credit evaluations and approved or disapproved loan applications
- Conducted site visits, continuous monitoring of the clients' payments, and maintaining relationships
- Assisted loan assistant and teller in releasing loans for fast service and customer satisfaction.
Education
BS - Applied Management
Associate - Applied Business, Accounting Technology
Ohio University
2021
Bachelor - Elementary Education, General Education
Josefina Herrera Cerilles State College
2008
Skills
- Accounting
- Payroll
- Financial Statement Preparation
- Account Management
- Documentation and Reporting
- Internal Audits and Controls
- Account and Bank Reconciliation
- General Ledger Maintenance
- Financial Reporting and Analysis
- Journal Entries
- Quickbooks Online
- Netsuite
- Problem Solving
- Communication
- Analytical Thinking
- Time management
- PROFESSIONAL SKILLS
- Excellent in data entry, bookkeeping- accounts payables, account reconciliation and financial analysis
- Outstanding analytical, troubleshooting, and problem-solving ability
- Ability to manage multiple critical issues and interact with clients
- Ability to work hand-in-hand with other members to complete projected goals as scheduled
- Committed to professional development, willing and able to complete special training as required
- Attention to details with a track record of working under pressure efficiently without supervision
- Able to perform budget formulation work involving review and preparation of budget estimates and financial plans
- Data Entry Documentation
- Payroll and Benefits Administration
- Excel Spreadsheets
- Microsoft Office
- Account Reconciliation
- Typing Proficiency
- Bookkeeping
- Full-Cycle Accounting
- Time Management
- Accounting Support
- Report Analysis
- Customer Relations
- Employee Timesheet Processing
- Critical Thinking
- Account Balancing
Additional Information
- Awards and Affiliations , Ironton Junior Women's Club Scholarship Trumbo Family Scholarship Golden Key International Honour Society AICPA Certificate Intuit Bookkeeping
Timeline
Administrative Assistant, AR/AP
Katimali's/Specialty Systems Electric
10.2019 - 03.2021
Substitute Teacher
Cabell County Schools
03.2018 - 06.2020
Technical Support
CONVERGYS
10.2015 - 04.2016
Customer Service
Pointerz Logistics
10.2013 - 07.2014
Account Officer
MAVENCO
03.2011 - 10.2013
Bookkeeper/Administrative Assistant
Wroblewski & Newsom PLLC
BS - Applied Management
Associate - Applied Business, Accounting Technology
Ohio University
Bachelor - Elementary Education, General Education
Josefina Herrera Cerilles State College
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