Reu Carson
Dallas,TX
Summary
Multi-unit manager with over 15 years’ experience in the customer service industry. Extremely passionate and enthusiastic individual with excellent communication and conflict resolution skills. Dedicated to inspiring and leading team members to success through servant leadership, emotional intelligence, situational leadership, culture, accountability and kindness. Proven track record increasing customer and employee satisfaction, increasing sales and profits, while reducing turnover and executing at a high performance level in all areas.
Overview
17
17
years of professional experience
Work History
District Manager
Take 5 Car Wash
Dallas, TX
09.2023 - Current
- Support and oversee 10 locations spread out over East Texas with a top line P&L revenue of 15mm
- Improved moral and culture in the district and collaborated with company executives to improve culture in the company
- Drove all KPI's upwards including but not limited to conversion, Pmix, alerts, and CPLH
- Conducted monthly audits at each site to ensure compliance and drive brand standards
- Developed, mentored and inspired the GM's and their teams to do better and be better, ultimately bringing better results to the district and company
- Promoted 3 assistant managers to site managers and two leads to assistant managers
- Developed and implemented district-wide sales strategies to increase revenue and market share.
Multi Unit General Manager
Love's Travel Stops & Country Stores Inc.
Mount Vernon, TX
09.2021 - 09.2023
- Managed the entire property operations with responsibility for profit and loss, scheduling, training, hiring. inventory, and all other things
- Improved morale and retention by executing the employee recognition and rewards practices as well as monthly meetings and quarterly cookouts
- Improved all key performance indicators and processes including restrooms, temps, qchecks, tote program, inventory procedures, planogram maintenance, mystery shops, task assignment, outside cleanliness, zone cleaning, etc..
- Turned Loves Mount Vernon into a certification of excellence location within 3 months of taking over the store and trained 5 new managers for the company.
- Had a two restaurants, a deli and a truck care facility under my leadership. Total property P&L top line sales were well over $65m a year.
Managing Partner
Sonic
Shreveport, LA
12.2019 - 09.2021
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Built and maintained loyal, long-term customer relationships through high execution and exceptional customer service
- Delivered and implemented engagement, diversity and cultural programs using the tools provided to improve productivity and enhance staff morale, and retention
- Part owner and operator which helped me develop a business owner mindset which helped me exceed performance goals and metrics
- Total P&L top line sales were $2.8m with 50 team members and a 5 person management team.
District Manager
Little Caesars
Tyler, Texas
04.2017 - 12.2019
- Effectively drove sales for 7-8 stores in the district, generating over $9m in annual top line revenue with 6 out of 7 stores up in SSS% and SSP% over last year
- Improved all KPI's year over year and hit 75% bonus consistently
- Introduced new inventory management measures, effectively decreasing product theft, waste, and over portioning and hitting better food cost numbers as a district
- Supervised 7-8 locations to ensure high-quality standards of operations in every area
- Held weekly meetings/conference calls with general managers to identify techniques to overcome obstacles
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Developed and promoted several individuals to higher roles.
Training General Manager
Jason's Deli
Phoenix, AZ
04.2007 - 04.2017
- Recruited, hired and trained a team of 60 employees and 5 assistant managers.
- Trained 29 managers in one year in an intense 8 week in-store training course.
- Worked closely with the local sales manager to increase sales and brand recognition in all regions.
- Upheld great standards of leadership for employees, and managers by consistently leading by example to produce consistent impeccable results.
- Observed each employee’s individual strengths and initiated an in store mentoring program, "Employee council" to improve areas of weakness.
- Drastically improved 3 stores as a general manager and became known as the store "culture and number fix" guy in the company.
- Got recommended and passed all the interviews and requirements to be accepted as a SEAL TEAM general manager (Elite team of 5 GM's in the company)
- Total P&L top line sales were 2.9m
Education
High School Diploma -
Homeschool
Tyler, TexasSkills
- Budget
- Cost control
- Hiring
- Inventory
- Leadership
- Training
- Marketing
- Meetings
- Relationship management
- Operations management
- Conflict Resolution
- Food preparation and safety
- Efficient multi-tasker
- Verbal and written communication
- Development
- Coaching and mentoring
- Culture
- WOW customer service
Timeline
District Manager
Take 5 Car Wash
09.2023 - Current
Multi Unit General Manager
Love's Travel Stops & Country Stores Inc.
09.2021 - 09.2023
Managing Partner
Sonic
12.2019 - 09.2021
District Manager
Little Caesars
04.2017 - 12.2019
Training General Manager
Jason's Deli
04.2007 - 04.2017
High School Diploma -
Homeschool
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