Summary
Overview
Work History
Education
Skills
Certification
Continuing Education
Timeline
Generic

Reuben A. Miller

Fort Worth,TX

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

48
48
years of professional experience
1
1
Certification

Work History

Manager – Ground Safety Investigations

Southwest Airlines
09.2013 - Current
  • Responsible for conducting all damage investigations involving ground movement of aircraft on ramp, all Ground Support Equipment (GSE) damage investigations
  • Includes working with multiple groups such as Inflight Services, Provo and Maintenance
  • Identification of hazards, systems analysis and risk assessment
  • Identified and worked with operational departments on developing a mitigation plan
  • Also tasked with investigations on Hot Button topics as requested by leadership that may not have necessarily resulted in damage but pose a significant risk to our people, assets or brand
  • Representative of Safety and Security with standing committees, Gate Exceptions, SIRT and other working groups as a subject matter expert (SME)
  • Serve as alternate for Airlines for America (A4A– Ground Safety Council and Ground Safety representative for Southwest at quarterly Infoshare meeting

Manager—Safety Data and Investigations / Ground Operations / DAL

Southwest Airlines
01.2012 - 09.2013
  • Responsible for conducting or directing all aircraft damage investigations, determining root cause and working with stations to develop appropriate corrective action
  • Collaborative cross divisional effort often required in performing risk assessment and development of corrective actions
  • Team responsible for collection of all damage data, classification of damages and storage of information in such a way as to be able to analyze and trend damage events
  • Maintained database for all aircraft, GSE and facility damage and responded to requests for information and development of reporting to leadership on performance
  • Prepared and delivered presentations to Senior Leaders during monthly Executive Safety and Security Brief (ESSB), Quarterly Peer to Peer meetings and Quarterly Business Reviews
  • Functioned as representative of Ground Operations Safety at Gate Exceptions Committee meetings, Safety Incident Review Team (SIRT) meetings and as part of several working groups on cross-divisional issues
  • Represented Southwest as part of Airlines for America – Ground Safety Council

Manager—Ground Safety / Human Factors / ATL

AirTran Airways
12.2008 - 01.2012
  • Responsible for managing the Ground Safety Program across the system, using trend analysis, reports, and inputs from SIREN messages, daily briefings and results from audits
  • Reviewed those trends and then took measures to assist operational groups in mitigating the identified risk/hazard
  • Investigated all significant ground damage events to include Aircraft Damage, Ground Support Equipment Damage, and Facility Damage
  • Assisted Risk Management with all claims involving other vendors or Carriers
  • Coordinated on-site investigations of accidents/incidents ground damages with Stations leadership
  • Investigations centered on identification of hazard, risk assessment, risk analysis development of mitigation strategy
  • Disseminated 'lessons learned' across all stations and ground operations via Safety Alert Bulletins
  • Worked with Director of Safety, Director of Training on any proposed changes to operational policy to insure there were no safety concerns or unintended consequences
  • Qualified Ground Safety Auditor and supporting the Internal Evaluation Program (or Operational Quality review process)
  • Conducted at least two complete station audits per month
  • Delivered monthly briefings to Senior Leadership on Aircraft Damage numbers
  • Participated in Quarterly Business Reviews (QBR) with stations and senior leadership
  • Provided safety performance data on request from station and regional leaders
  • Responsible for the development and delivery of Safety Management Training for Station leaders from Supervisor up, with mandatory requirement that all Managers attend every two years
  • Focus was on Safety Management Systems, identification of risks and mitigation of rick in addition to how to conduct an investigation
  • Assisted various operational groups in harmonization of policies with the AirTran/Southwest melding of operations
  • AirTran representative on Airlines for America (A4A) Ground Safety Council

Field Director – Cargo Operations / ATL

Delta Air Lines
01.2006 - 07.2008
  • Responsible for both Domestic and International Cargo Operations in Atlanta, Delta’s largest global cargo operation
  • Responsible for achieving or exceeding operational metrics, monitoring business partner/supplier performance and hitting revenue targets
  • Met with customers and suppliers to determine cause for service failures and developed and implemented corrective actions
  • Led team of 3 Managers (Domestic, International and Transfer Cargo), 50 plus Supervisors and 900 plus Employees (80% Delta/20% vendor mix) to exceed customer expectations
  • Responsible for operations management, as well as development and execution of process improvements
  • Reworked flow of cargo in building to increase efficiencies, logical flow from acceptance across dock, into build up area, staging or transfer to line operation or Domestic/International flights
  • Was able to cut acceptance times by 45 minutes

Manager – International Cargo Operations / ATL

Delta Air Lines
01.2005 - 12.2005
  • Managed Delta’s largest International operation with over 98 International flights and a road feeder service to service cities that did not have capability to handle wide body aircraft
  • Responsible for P&L for International operation, meeting operational metrics and achieving customer satisfaction
  • Lead team of 30 supervisors and approximately 400 frontline agents, handling almost 2mm pounds of cargo in/out and transferring the ATL station
  • Oversaw the activities of business partner while managing two insourcing contracts as Cargo Handling providers for BA and AF

Manager – Cargo / Mail Operations / CVG

Delta Air Lines
01.2002 - 12.2004
  • HDQ Staff Manager responsible for Cargo Policy, procedures, compliance and reporting for both International and Domestic Teams
  • Oversaw and directed nine technical writers, analysts and subject matter experts
  • Established divisional policy, metrics, and produced performance reports to help drive metrics
  • Oversaw United States Postal Service (USPS) contract and the advent of new scanning requirements, technology development and deployment
  • Responded to all Requests for Information (RFI’s) and Letters of Investigation from regulatory agencies and assisted in developing corrective actions, often requiring collaborative cross divisional efforts

Hub Manager – Cargo Sales & Service / CVG

Delta Air Lines
01.2000 - 12.2001
  • Managed global operations of Delta’s second largest cargo operation
  • Full P&L accountability of annual budget of $5.8 mm with joint responsibility with Cargo Sales to meet and exceed Cargo Revenue targets
  • We not only met our targets but exceeded them while in CVG
  • Led team of 2 Duty Managers, 23 Supervisors in operations performance, cost management activities related to transportation of flight specific cargo shipments
  • Successfully negotiated 2 insourcing contracts to handle NW Airlines Cargo Freighter and Air France Cargo handling contract

SW Region Manager – Cargo Sales and Service / DFW

Delta Air Lines
07.1995 - 12.1999
  • Regional Manager for Southwest Region for Delta Air Cargo
  • Led and directed operational performance for 14 Delta stations in 7 states
  • Responsible for full P&L, compliance and sales activities in the Region
  • All but 3 of the stations in Region were staffed by contract business partners and required additional oversight
  • Participated in Supply Chain selection and approval process for all vendor selections

Duty Manager / Passenger Service – ACS / DFW

Delta Air Lines
07.1993 - 07.1995
  • Managed Airport Customer Service functions in the DFW hub to include Field Ticket Office (FTO), Gates and Baggage Service
  • Lead team of 52 Customer Service Supervisors/Lead Agents towards improved process efficiencies, increased customer satisfaction and operational results

Duty Manager / Ramp Operations – ACS / DFW

Delta Air Lines
04.1992 - 07.1993
  • Managed day to day ramp operations of one of largest hubs, at the time, on Delta’s Domestic system
  • Approximately 286 daily departures to Domestic and International destinations
  • Monitored daily operational results, leading team to improved performance efficiencies

Supervisor / Lead Agent – Ramp and Passenger Service / DFW

Delta Air Lines
04.1982 - 04.1992
  • Various additional leadership positions at Supervisor and Lead Agent level
  • Experience as Leader in all areas of Customer Service and Ramp Operations

Sr. Customer Service Agent / Customer Service Agent

Delta Air Lines
08.1977 - 04.1982
  • Worked all aspects of Passenger Service and Ramp and Cargo Operations in various cities across Delta’s system

Education

MBA - Finance

Le Tourneau University
Longview, TX
05.1994

Bachelor of Science - Business Management

Le Tourneau University
Longview, TX
05.1993

High School or equivalent - College Prep

Walters Preparatory High School
Metairie, LA
05.1975

Skills

  • MS Word
  • PowerPoint
  • Excel
  • Visio
  • Quickbase
  • I3R

Certification

  • Introduction to Lean Processes, 06/01/04, Delta Air Lines
  • Six Sigma – Green Belt, 01/01/04, Delta Air Lines

Continuing Education

  • Cognitive Interviewing, 02/01/09, National Transportation Safety Board
  • Operational Fatigue, 02/01/09, National Transportation Safety Board
  • Human Factors Analysis and Classification System (HFACS), 05/01/14, Southwest Airlines
  • Aircraft Accident Investigation and Analysis, 10/01/14, University of Southern California

Timeline

Manager – Ground Safety Investigations

Southwest Airlines
09.2013 - Current

Manager—Safety Data and Investigations / Ground Operations / DAL

Southwest Airlines
01.2012 - 09.2013

Manager—Ground Safety / Human Factors / ATL

AirTran Airways
12.2008 - 01.2012

Field Director – Cargo Operations / ATL

Delta Air Lines
01.2006 - 07.2008

Manager – International Cargo Operations / ATL

Delta Air Lines
01.2005 - 12.2005

Manager – Cargo / Mail Operations / CVG

Delta Air Lines
01.2002 - 12.2004

Hub Manager – Cargo Sales & Service / CVG

Delta Air Lines
01.2000 - 12.2001

SW Region Manager – Cargo Sales and Service / DFW

Delta Air Lines
07.1995 - 12.1999

Duty Manager / Passenger Service – ACS / DFW

Delta Air Lines
07.1993 - 07.1995

Duty Manager / Ramp Operations – ACS / DFW

Delta Air Lines
04.1992 - 07.1993

Supervisor / Lead Agent – Ramp and Passenger Service / DFW

Delta Air Lines
04.1982 - 04.1992

Sr. Customer Service Agent / Customer Service Agent

Delta Air Lines
08.1977 - 04.1982

Bachelor of Science - Business Management

Le Tourneau University

High School or equivalent - College Prep

Walters Preparatory High School

MBA - Finance

Le Tourneau University

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Reuben A. Miller