Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Reuben Harris, Jr

Tampa

Summary

Dynamic customer service professional with a proven track record of delivering exceptional support and effectively resolving customer complaints in a timely manner. Strong problem-solving skills and the ability to multitask in fast-paced environments ensure high levels of customer satisfaction. Eager to leverage these abilities to contribute positively as a Customer Service Specialist, driving client loyalty and operational efficiency. Committed to fostering positive relationships and enhancing the overall customer experience.

Overview

18
18
years of professional experience

Work History

Team Lead /Senior Customer Service Specialist

Pitch Perfect Solutions
11.2021 - 10.2025
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Performed data entry tasks accurately and in a timely manner.
  • Ensured compliance with applicable laws and regulations including GDPR and PCI DSS regulations.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Led cross-functional teams to enhance operational efficiency and streamline workflows.
  • Mentored junior staff, fostering skill development and improving team performance.

Team Lead /Senior Customer Service Specialist

Acquisition Technologies, LLC
07.2019 - 11.2021
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Collaborated closely with other departments such as sales and technical support teams to provide superior customer service experience.
  • Led cross-functional teams to enhance project delivery and improve client satisfaction.
  • Developed and implemented strategic plans to optimize service efficiency and resource allocation.

Cook

Golden Corral Buffet and Grill
06.2018 - 11.2018
  • Prepared ingredients for daily menu items, ensuring freshness and quality standards.
  • Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization.
  • Assisted in inventory management, tracking supplies to minimize waste and ensure availability.
  • Streamlined food prep processes, improving speed of service during peak hours.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Followed orders from head chef to establish productive and timely preparation of meals.

Kitchen Manager

Applebee's Neighborhood Grill & Bar
08.2013 - 05.2018
  • Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
  • Developed and streamlined frying processes to enhance efficiency in food preparation.
  • Trained new team members on proper cooking techniques and equipment usage.
  • Managed inventory levels, ordering supplies to maintain optimal stock for operations.
  • Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.
  • Developed and implemented efficient workflow processes, enhancing overall kitchen productivity.

Telemarketer

JLN Sunshine Bedding, LLC
04.2011 - 01.2013
  • Conducted outbound calls to prospective clients, promoting products and services effectively.
  • Maintained detailed records of customer interactions and updated CRM systems accurately.
  • Developed persuasive sales scripts to enhance communication with potential customers.
  • Trained new team members on effective telemarketing techniques and CRM usage.
  • Resolved customer inquiries promptly, enhancing overall satisfaction and retention rates.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Qualified leads and set up customer appointments for outside sales team.

Shift Manager

KB Promotions, Inc
03.2008 - 03.2011
  • Supervised daily operations to ensure compliance with safety standards and procedures.
  • Trained and mentored team members to enhance performance and operational efficiency.
  • Implemented process improvements resulting in reduced downtime during shifts.
  • Coordinated staffing schedules to optimize coverage and maintain service quality.
  • Led shift meetings to communicate goals, expectations, and performance feedback.
  • Trained and mentored new employees to maximize team performance.
  • Led a high-performing sales team, providing mentorship and training to enhance individual performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

High School Diploma -

Henry B. Plant High School
Tampa, Florida
06.1986

Skills

  • Customer support expertise
  • Clear written and verbal communication
  • Client relationship management
  • Effective verbal communication
  • Customer support expertise

Languages

English
Full Professional

Interests

  • Coding and Programming
  • Electronics and Circuit Building
  • Video Gaming
  • Chess
  • Poker
  • Scrabble

Timeline

Team Lead /Senior Customer Service Specialist

Pitch Perfect Solutions
11.2021 - 10.2025

Team Lead /Senior Customer Service Specialist

Acquisition Technologies, LLC
07.2019 - 11.2021

Cook

Golden Corral Buffet and Grill
06.2018 - 11.2018

Kitchen Manager

Applebee's Neighborhood Grill & Bar
08.2013 - 05.2018

Telemarketer

JLN Sunshine Bedding, LLC
04.2011 - 01.2013

Shift Manager

KB Promotions, Inc
03.2008 - 03.2011

High School Diploma -

Henry B. Plant High School

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