Reuben Hermsdorf
Summary
I’m an IT Support Specialist with a proven ability to keep users productive, systems stable, and problems under control. My background in Tier I technical support includes hands-on troubleshooting of hardware, software, and basic networking issues across both onsite and multi-site environments — with a strong focus on fast resolution, clear communication, and accurate documentation through ticketing systems.
I bring solid experience supporting Windows and macOS systems, onboarding new users, and managing Microsoft 365 tools in real-world business environments. Whether it’s resolving day-to-day issues or preventing larger disruptions, I stay disciplined, detail-oriented, and results-driven.
What sets me apart is my reliability under pressure, commitment to continuous improvement, and drive to grow through cross-training and advanced technical development. I don’t just fix problems — I build trust, improve system reliability, and help organizations run smoother.
If you’re looking for someone who shows up prepared, communicates clearly, and gets the job done right the first time, I’m your guy.
Skills
- OPERATING SYSTEMS: Windows 10 / 11
macOS Windows Desktop &Workstation
Support - CLOUD & COLLABORATION: Azure
Google GSuite OneDrive SharePoint - NETWORKING: TCP/IP Fundamentals
DHCP DNS Wired & Wireless Connectivity
Cabling
- APPLICATIONS & TOOLS: Track IT
Ticketing Systems Github Visual Studio
Microsoft Teams Zoom Microsoft Word
Excel - AUDIO / VISUAL: VoIP Conference Room
Displays Collaboration & AV Setup - SYSTEMS & AUTOMATION: Scripting
Concepts System Configuration Backup
Awareness Recovery Procedures
Overview
23
23
years of professional experience
Work History
Station Captain
United States Air Force
Colorado Springs, CO
08.2010 - 09.2017
- Assigned position of Station Chief of Operations which performed routine administrative duties, recommends policy changes, monitors department readiness & regulation compliant.
- Coordinated/guided personnel in upgrade training to meet goals that strengthened workforce.
- Managed training on procedures and operations to maintain high proficiency technical skills.
- Attention to detail which inspected construction for inclusion of fire suppression features and verified the full operation of installed safety systems.
- Assisted in conducting preliminary fire investigations which lead to educating the base populace in fire prevention tactics.
IT Support Specialist
Apex Solution
Los Angeles, CA
07.2025 - 12.2025
- Conducted structured security and system assessments to identify vulnerabilities, configuration issues, and operational risks across applications and endpoints.
- Assisted in developing and applying security policies and procedures to reduce exposure and maintain compliance with organizational standards.
- Supported incident response activities by assisting with investigation, documentation, and remediation of security-related issues.
- Provided guidance and knowledge sharing to junior team members on security fundamentals, risk awareness, and best practices.
- Supported security operations through firmware updates, vulnerability remediation efforts, and maintenance of compliance documentation.
- Assisted in compiling system performance metrics and vulnerability findings into clear reports for leadership and project review.
- Maintained accurate digital records and documentation workflows to support ongoing security initiatives and data integrity.
- Contributed to grant-aligned cybersecurity deliverables by supporting audits, reporting, and formal technical documentation.
Fire Inspector
United States Air Force
Tokyo, JP
08.2007 - 01.2010
- Analyzed technical blueprints and construction documents, applying logic and attention to detail comparable to reading software architecture and system design specifications.
- Identified risks and vulnerabilities in safety systems, directly transferable to identifying bugs, errors, and cybersecurity threats in computer systems.
- Documented inspection findings and developed corrective action reports, reflecting the precision and clarity required in software documentation and QA processes.
- Collaborated with cross-functional teams to implement corrective measures, similar to coordinating with developers, analysts, and stakeholders to deploy system fixes.
- Trained and guided personnel on fire safety procedures, paralleling user training, knowledge transfer, and technical onboarding in IT environments.
Firefighter and 911 dispatcher
United States Air Force
Mountain Home AFB, ID
10.2002 - 08.2007
- Managed complex communication systems, routing real-time information with accuracy and speed—parallel to monitoring and managing network operations.
- Assessed incoming emergency data, prioritized requests, and coordinated resources, mirroring data analysis, task scheduling, and resource allocation in IT systems.
- Operated computer-aided dispatch (CAD) systems, showcasing adaptability to mission-critical software platforms.
- Followed structured response procedures, aligning with adherence to system requirements, coding standards, and security protocols.
- Engaged with cross-functional emergency teams, reflecting teamwork and coordination required in agile software development environments.
Education
B.S. - Computer Science (Software Concentration)
University of La Verne
La Verne, CA01.2025
Associate of Science - Computer Science
Pikes Peak State College
Colorado Springs, CO01.2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Apex Solution
07.2025 - 12.2025
Station Captain
United States Air Force
08.2010 - 09.2017
Fire Inspector
United States Air Force
08.2007 - 01.2010
Firefighter and 911 dispatcher
United States Air Force
10.2002 - 08.2007
Associate of Science - Computer Science
Pikes Peak State College
B.S. - Computer Science (Software Concentration)
University of La Verne