Reuben Hurndon
Sacramento,CA
Summary
Dynamic and dedicated professional with extensive experience at UCDavis Health, excelling in customer service and team collaboration. Proven ability to enhance visitor experiences and streamline operations, while maintaining attention to detail. Skilled in problem-solving and effective communication, consistently delivering exceptional service and fostering positive relationships with clients.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in customer service role.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
UCDavis Health (Cancer Center)
10.2025 - Current
- Managed front desk operations to ensure efficient workflow and excellent visitor experiences.
- Coordinated visitor check-in processes, verifying appointments and ensuring proper documentation.
- Handled incoming inquiries, providing accurate information and directing calls to appropriate departments.
- Maintained inventory of office supplies, ensuring availability and timely ordering when necessary.
- Responded to patient inquiries with empathy, providing information on services and addressing concerns.
- Engaged with visitors to foster a positive atmosphere, enhancing overall patient satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Food Service Worker (Host)
UCDavis Health (Food & Nutrition)
01.2025 - 10.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Optimized food presentation to enhance customer dining experience.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Assisted in training new staff on service protocols and customer interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Acting Lead Food Service Worker
UCDavis Health (Food & Nutrition)
01.2024 - 09.2024
- Supervised food service staff, ensuring adherence to operational standards and training protocols.
- Coordinated daily food preparation schedules to optimize efficiency and meet service demands.
- Developed and maintained positive relationships with customers, enhancing overall dining experience.
- Monitored compliance with health and safety regulations, conducting routine inspections of food handling areas.
- Trained new staff on food preparation techniques, safety standards, and customer service practices.
- Facilitated communication between kitchen and service staff to ensure seamless operations during peak hours.
- Resolved customer complaints promptly, demonstrating commitment to service excellence.
- Trained new staff on food preparation and safety procedures.
- Greeted customers at counter to fulfill requests and answer questions.
Food Service Worker
UCDavis Health (Food & Nutrition)
05.2023 - 01.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in food preparation tasks to ensure timely service during peak hours.
- Maintained inventory records and notified management of low stock items.
- Responded to customer feedback to improve service quality and satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
Cook
UCDavis Health (Food & Nutrition)
01.2023 - 05.2023
- Executed menu planning and design to meet dietary guidelines and patient needs.
- Coordinated kitchen inventory management to ensure availability of fresh ingredients.
- Assisted in meal preparation, adhering to standardized recipes and presentation guidelines.
- Collaborated with team members to streamline food service operations during busy shifts.
- Executed precise meal preparations following established recipes to ensure consistent taste and quality.
- Collaborated with team members to improve kitchen workflow, enhancing overall service efficiency.
- Trained new staff on proper cooking techniques and food safety practices, fostering a knowledgeable team environment.
- Engaged with customers to provide personalized service, enhancing their dining experience.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Strengthened company reputation by delivering exceptional customer service and support.
- Maintained in-store presence to provide excellent customer service.
Education
Associate of Arts - Cultural Studies & Restaurant Management
LA Trade Tech
Los Angeles, CA12-2012
High School Diploma -
River City High School
West Sacramento, CA06-1992
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Guest relations
- Team collaboration
- Scheduling
- Office organization
- Oral and writing communication
Timeline
Front Desk Receptionist
UCDavis Health (Cancer Center)
10.2025 - Current
Food Service Worker (Host)
UCDavis Health (Food & Nutrition)
01.2025 - 10.2025
Acting Lead Food Service Worker
UCDavis Health (Food & Nutrition)
01.2024 - 09.2024
Food Service Worker
UCDavis Health (Food & Nutrition)
05.2023 - 01.2024
Cook
UCDavis Health (Food & Nutrition)
01.2023 - 05.2023
Associate of Arts - Cultural Studies & Restaurant Management
LA Trade Tech
High School Diploma -
River City High School