Reuben Ingram
Spring,Texas
Summary
Successful Human Services Professional, Research Specialist, and Educator
Motivated leader with a strong academic background that includes an MA in Human and Social Services Administration, an MPhil, and a BA in Psychology. Currently pursuing a Ph.D. in Psychology while holding licenses and certifications such as LCDC, PSS, and MHRC. Expertise in caring client motivation, strong teamwork, interpersonal skills, and multitasking abilities. Proven track record of meeting deadlines while maintaining high quality. A seasoned research specialist with a strong desire to further knowledge. Professional teaching abilities, giving a holistic approach to both practice and education. Seeking a dynamic work where I can use my unique abilities to help individuals and communities achieve great results through research, practice, and effective education.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrator Coordinator
Propel Inter-Tribal Services
Houston, Texas
01.2019 - Current
- Duties: Administration, Counseling, Research
- Interpreted and explained work procedures and policies to brief staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Coordinated onsite training events with outside vendors and online webinars.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Provided support to executive staff by completing research projects and preparing presentations.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Managed the daily operations of the office, including scheduling appointments, ordering supplies, and responding to inquiries.
- Recruited, interviewed and selected employees to fill vacant roles.
Drug and Mental Health Recovery Coach
APAA
Dallas, TX
06.2017 - 08.2018
- Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
- Adhered to ethical guidelines established by professional organizations such as NAADAC or ICRCP.
- Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
- Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
- Communicated with external organizations, social workers and others regarding patient's benefits and resources.
- Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Counseled individuals, families and groups as part of recovery process.
- Guided clients in developing skills or strategies for dealing with problems.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
Founder
Propel International
Rockwall, Texas
06.2011 - 06.2017
- Duties: Administrations, Program Manager, Relationship Counselor, Interacted with clinical staff, schools, and community personnel
- Examined and conducted market analysis to discover thetarget market and demographic audience.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
- Developed compensation, succession and benefits programs supporting organization's objectives.
- Developed and implemented a comprehensive business plan to launch the company.
Inside Sales Representative
Merchant Pay Network
Plano, TX
12.2014 - 07.2016
- Sold Credit Card Services, Cold-called prospective customers to build relationships, addressed issues with customer accounts to ensure quick resolution, checked with clients to evaluate their satisfaction and resolve conflicts, and developed new creative marketing strategies to assist the sales team with reaching their targets
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
- Reduced process lags by training employees on best practices and protocols.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Created marketing campaigns to promote our products and services in the marketplace.
Volunteer
Ronald McDonald House of Oklahoma City
Oklahoma City, OK
04.2010 - 09.2014
- Assisted with program planning for the client population, Counseled those suffering from depression, Prepared and served meals to client's families
- Guided clients through transition to independent living within community.
- Made referrals to utilize community resources for resident's needs.
- Offered support and assistance to community members.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
(Volunteer) Working With the Homeless
Jesus House of Oklahoma City
Oklahoma City, OK
01.2009 - 06.2012
- Feed the Homeless, Provide Entertainment
- Worked with cross-functional teams to achieve goals.
Sales Associate Team Leader
Summit Services
Richardson, TX
05.2004 - 08.2007
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services, checked with clients to evaluate their satisfaction and resolve conflicts, verified set appointments with potential customers to showcase services, and achieved all monthly sales goals
- Encouraged teamwork by creating an environment where collaboration was valued.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Developed and implemented strategies to increase customer satisfaction and sales performance.
- Analyzed sales data to identify areas of improvement within the team.
- Posed as models for advertising, artistic creation and display of goods.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Master of Philosophy - Educational Statistics And Research Methods
Walden University
Minneapolis, MN08-2023
PSS - Peer Specialist Supervisor (Addict/MH)ntal Health
Via Hope
Austin, TX07-2021
Master of Science - Social Services / Administrations
Walden University
Minneapolis, MN06-2021
Licensed Chemical Dependency Counselor - Addiction Counseling
Eastfield College
Mesquite, TX06-2021
Master of Arts - Human Services
Walden University
Minneapolis, MN01.2020
Recovery Coach
Via Hope
Austin, TX07-2019
Bachelor of Arts - Psychology Teacher Education
University of Phoenix
Tempe, AZ01.2017
Skills
- Excellent communication
- Psychology
- Community Outreach
- Social Services
- Crisis Intervention
- Staff Management
- Research
- Patient evaluation
- Power Points
- Travel Coordination
- Office Supply Management
- Workforce Management
- Meeting Coordination
- Event Coordination
- Administrative Support
- Scheduling
- Project Management
- Business Administration
- Planning Events
- Supply Inventory
- Customer Relationship Management (CRM)
- Report Preparation
- Strategic Planning
- Marketing
- Stakeholder Relations
- Program Management
- Case Management
- Grant Writing
- Community Engagement
- Business Development
- Operations Management
- Team Leadership, Training, and Development
- Outreach Programs
- Client Services
- Program Leadership
- Leadership Development
- Relationship Building
- Coaching and Counseling
- Social Work
- Focus Group Facilitation
Additional Information - Affiliations
- President of the Human Services Club at Eastfield College
- Founder of Wholeone Marriages
- The Society for Collegiate Leadership & Achievement
- Society of Industrial Organizational Psychology (SIOP)
- Leader in the Church
Affiliations
- Work as music Leader in my Church
- Works with High School Booster Club
- Community Leader and events coordinator
Accomplishments
- President of the Human Service Club
- Collegiate Recovery Coordinator
Certification
- Licensed Chemical Dependency Counselor (LCDC) 06/07/2021
- Therapon Belief Therapist (Christian Counselor) 07/21/2012
- Mental Health Peer Specialist (MHPS) 06/18/2019
- Peer Specialist Supervisor (PSS) - Addict / MH 07/28/2021
References
References available upon request.
Timeline
Administrator Coordinator
Propel Inter-Tribal Services
01.2019 - Current
Drug and Mental Health Recovery Coach
APAA
06.2017 - 08.2018
Inside Sales Representative
Merchant Pay Network
12.2014 - 07.2016
Founder
Propel International
06.2011 - 06.2017
Volunteer
Ronald McDonald House of Oklahoma City
04.2010 - 09.2014
(Volunteer) Working With the Homeless
Jesus House of Oklahoma City
01.2009 - 06.2012
Sales Associate Team Leader
Summit Services
05.2004 - 08.2007
Master of Philosophy - Educational Statistics And Research Methods
Walden University
PSS - Peer Specialist Supervisor (Addict/MH)ntal Health
Via Hope
Master of Science - Social Services / Administrations
Walden University
Licensed Chemical Dependency Counselor - Addiction Counseling
Eastfield College
Master of Arts - Human Services
Walden University
Recovery Coach
Via Hope
Bachelor of Arts - Psychology Teacher Education
University of Phoenix
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