Summary
Overview
Work History
Education
Skills
Synopsis Of Achievements
Professional Accomplishments
Timeline
Generic

Reuben Kromah

Providence

Summary

Professional property management expert with proven track record of maintaining and improving property performance. Adept at coordinating maintenance, resolving tenant issues, and ensuring compliance with regulations. Focused on fostering team collaboration and achieving outstanding results in dynamic environments.Possess solid computer skills. Excellent working knowledge using Storage POS, sitelink, Microsoft Excel, Microsoft Word, Ability to train, motivates, and supervises customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Develop plan, conduct audits and variance analyses, process payroll and payroll tax and maintain/update accurate inventories.

Overview

17
17
years of professional experience

Work History

Property Manager Representative

Go Storeit Self Storage
03.2022 - Current
  • Reduced downtime through proactive maintenance scheduling and addressing potential equipment issues.
  • Facilitated effective communication among team members, promoting a positive working environment conducive to high levels of engagement and collaboration.
  • Increased overall safety performance by implementing comprehensive safety policies and procedures.
  • Maintained a high level of customer satisfaction by ensuring the delivery of quality services within established timelines.
  • Developed strong relationships with vendors and suppliers to negotiate favorable contracts and pricing.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Monitored electricity, gas and water systems for proper function to minimize costs.
  • Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Raised property accuracy and accountability by creating new automated tracking method.

Office Manager November

2021 F&C Trucking
11.2018 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Onsite-Storage Facility General Manager

American Storage Nevada/ Hannay Realty Advisors
03.2013 - 01.2018
  • Entrepreneurial manager, overseeing daily operations of 1,000 units, 120,000 S.F Facility Increased occupancy rate from 86% to 97% within 7 months
  • Company trainer, responsible for training new employees and provide continual support, education, motivation, development and counseling
  • Social media coordinator, responsible for maintaining the day to day updating of social media platforms
  • Conducted marketing and networking with local businesses, chamber, community involvement and charities
  • Responsible for rental of storage units and office suites to attain store revenue goals
  • Delivered superior customer service through proper phone selling techniques and walk-ins
  • Maintained clean, safe and secure environment, including daily lock checks as well as visual inspections
  • Managed Accounts Receivable process
  • Adhered to budgeted occupancy, delinquency, revenue, insurance and POS sales
  • Prepared units for auction as prescribed by law
  • Coordinated vendor purchases and contractors
  • Scheduled and processed paperwork for moving truck rentals

Storage Facility Manager

CubeSmart Self Storage
12.2012 - 03.2013
  • Interfaced with vendors
  • Focused on sales and customer service
  • Managed delinquent tenant process
  • Communicated effectively with customers, team members and management
  • Maintained a neat, clean, safe and secure facility
  • Executed all documents associated with leasing
  • Huge working experience of self storage management
  • In depth knowledge of self-storage industry law
  • Proficient with Microsoft Office application
  • Ability to sell product over the phone and in person
  • Ability to adapt, lead others through change and respond to a dynamic environment
  • Ability to pay close attention to detail
  • Daily bank deposits and account payable
  • General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management
  • Assist in preparing units for auction, vacate as prescribed by law, and approved by management
  • Effectively communicates with management and fellow associates

Retail Loss Prevention Agent

Rite Aid Corporation
01.2008 - 01.2011
  • Monitor the daily activities of assigned store and prevent internal and external (shoplifting/theft) losses
  • Maintain the physical security of assigned store by conducting daily audit of store to ensure that all alarms, closed circuit television (CCTV), and locks are functioning properly
  • Conduct routine bag checks on associates and maintain log book
  • Conduct Electronic Article Surveillance (EAS) audits and maintain logbook
  • Train store associates on loss prevention policies and procedures and shrink management
  • Assist Loss Prevention Manager with internal investigations and other special projects as necessary
  • Assist DM/PMD/LPM in completing SMT’s
  • Complete safety and sanitation reports and take corrective action to solve issues
  • Monitor receiving procedures to ensure compliance with company policies and procedures
  • Manage customer service and duties assigned by the store manager
  • Uses civil demand and/or arrest when necessary, following all company policies and procedures

Education

Associates Degree - Onsite Storage Management

UESS Nevada
01.2013

Business Administration -

North Shore community college
Lynn, MA
05.2006

High school or equivalent -

Lynn English High School
Lynn, MA
06.1999

Skills

  • Tenant relations
  • Property inspections
  • Fair housing regulations
  • Rent collection
  • Property management expertise
  • Software knowledge
  • Maintenance coordination
  • Lease administration
  • Customer service-focused
  • Lease renewals
  • Property management
  • Leasing and sales
  • Multi-family property management
  • Preparing property agreements
  • Payment collection
  • Teamwork

Synopsis Of Achievements

  • Increased customer occupancy rate from 75% to 97%
  • Proactive planning led to notable increase in morale in all departments.
  • Created customer satisfaction survey, drastically reducing potential problems.

Professional Accomplishments

  • More than 7 years’ successful experience in customer service and Management support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Possess solid computer skills.
  • Excellent working knowledge using Storage POS, Microsoft Excel, WordPerfect, Microsoft Word.
  • Ability to train, motivates, and supervises customer service employees.
  • A team player, acknowledged as 'Total Quality Customer Service Professional.'
  • Develop plan, conduct audits and variance analyses, process payroll and payroll tax and maintain/update accurate inventories.

Timeline

Property Manager Representative

Go Storeit Self Storage
03.2022 - Current

Office Manager November

2021 F&C Trucking
11.2018 - 05.2021

Onsite-Storage Facility General Manager

American Storage Nevada/ Hannay Realty Advisors
03.2013 - 01.2018

Storage Facility Manager

CubeSmart Self Storage
12.2012 - 03.2013

Retail Loss Prevention Agent

Rite Aid Corporation
01.2008 - 01.2011

Business Administration -

North Shore community college

High school or equivalent -

Lynn English High School

Associates Degree - Onsite Storage Management

UESS Nevada

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