Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reuben Lirio

New York,N.Y.

Summary

General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. I’m passionate about fostering a strong team culture that values innovation, collaboration, and a commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Vestry NYC
NYC, N.Y.
06.2024 - Current
  • Led the Front of House and Back of House teams with full accountability, overseeing a staff of 45.
  • Oversee financial activities, budgeting, cost control, and P&L management.
  • Managed Human Resource operations, talent acquisition, staff development and workplace policies.
  • Established and implemented SOPs to ensure uniformity in front and back of house operations.
  • Coordinated with leading companies to ensure seamless execution of large-scale events.
  • Mentored team members, fostering a motivated work environment.
  • Ensured compliance with all health, safety, and licensing regulations, maintaining a secure and compliant establishment.
  • Enhanced relationships with vendors to streamline cost/inventory management.

Service Director

Electric Lemon
NYC, N.Y.
08.2023 - 05.2024
  • Oversaw a staff of 48 Front of House team members.
  • Managed weekly forecasting and weekly performance analysis.
  • Directed service teams to ensure elevated dining experiences
  • Created tailored training programs to boosting staff knowledge, confidence and customer satisfaction
  • Managed inventory and supplier relations to uphold quality and control costs
  • Resolved guest concerns promptly, maintaining the restaurant's stellar reputation
  • Fostered collaboration between front and back-of-house for efficient operations

Assistant General Manager

Le Pavillon
NYC, N.Y.
05.2021 - 08.2023
  • Team-oriented with a positive attitude and strong sense of reliability
  • Passionate and committed for the art of hospitality
  • Demonstrate a sense of urgency, attention to detail and strong work ethic
  • Ability to work under pressure while maintaining composure and being respectful
  • Previous experience working in Fine Dining establishments
  • Knowledge and passion for food, wine, beer, craft cocktails

Captain

American Cut
NYC, N.Y.
09.2014 - 03.2020
  • In-depth knowledge of beverage and food menu
  • Executed fine dining service in a high end steakhouse
  • Serviced large banquets, parties, and wedding rehearsals
  • Conducted tableside service
  • Supported teammates throughout service
  • Led service trainings for all new hires
  • Identified issues observed throughout service and provided solutions to work more efficiently

Education

Associate of Arts - Liberal Arts

Borough of Manhattan Community College
NYC, N.Y.

Bachelor of Arts - Business Administration

Zicklin School of Business, Baruch College
NYC, N.Y.

Skills

  • Fluent in Spanish
  • Financial analysis
  • Budget management
  • Event coordination
  • Standard operating procedures
  • Inventory management
  • Team building
  • Tripleseat
  • Resy OS
  • OpenTable
  • Birchstreet Systems
  • Micros/EMC
  • Toast
  • Mailchimp
  • 7 Shifts
  • ScheduleFly
  • UniFocus
  • TriNet
  • Culinary Agents
  • Adobe InDesign
  • Staff training

Certification

  • DOHMH

Timeline

General Manager

Vestry NYC
06.2024 - Current

Service Director

Electric Lemon
08.2023 - 05.2024

Assistant General Manager

Le Pavillon
05.2021 - 08.2023

Captain

American Cut
09.2014 - 03.2020

Associate of Arts - Liberal Arts

Borough of Manhattan Community College

Bachelor of Arts - Business Administration

Zicklin School of Business, Baruch College

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Reuben Lirio