Reuben Magsino

• Provided homecare for my recently diagnosed daughter with ASD (Autism Spectrum Disorder).
• Doordash - Top Dasher 99% completion rate
• Instacart - Diamond Cart status 4.91/5 rating
• Grubhub - Premier delivery partner

• Swing Shift Operations Manager ensuring24hour operations for all accounts300+ (total team members :19)
• Versed in conflict resolution for Carriers Shipper and Customer from OSD, delivery obstructions, Accessorial request avoiding $10,000+ in customer fines and validating carrier accessorial nightly
• Support Supervisor to BPO customer support staff, by instructing on standards of operations and providing support for BPO management on complex situations
• Real-time, Weekly, Monthly reporting on team KPI proficiency
• Managing QBRS and weekly team meetings focused on employee expectations and goals

• Front desk security operations
• ID check
• ID printing and security access grantor
• Property perimeter patrolling
• Personnel escort
• Vehicle property perimeter patrolling

• SCRA Team Lead (total team members :5)
• Updating Client communications (300+) using AHK automation
• Comprehension of Foreclosure/Eviction/Bankruptcy process
• Architect of all AHK automations used (office wide) enabling autonomous repetitive routines thousands of times daily

• Research 100+ new business request for potential conflicts to avoid conflicts costs of millions or more
• Team cooperation with global and local team members

• Legal support for Staff Attorneys, Director of Hearings, Operations Manager, and Owners on50+ daily protest
• Administrative law research : Illinois Unemployment Insurance Act,820 ILCS
• Drafting and filing protests (Illinois and out of state)

• Hourly property perimeter patrolling
• PERC card
• Closed Circuit Television monitoring

Locations:

Blackhawk and Halstead (1 retail, 4 clinical, 1 parking lot, 1 School)

425 E Illinois (Multiple Art Studios, waterfront, 1 retal)

• Tutored1-5 students in Criminal Justice education courses
• Managed student workers (total team members :5)
• Shipping/Receiving logic5 times annually for new class registrants

• Purchased/Researched tools, parts, and equipment for continuous24/7
• Shipping/Receiving logic

• Supervised Case Analyst Department weekend operations (total team members :4)
• Assisted in the retention of Imhoff & Associates clients
• Oversaw Case Analyst Department weekend operations
• Awarded as Case Analyst of the Month