Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
REUBEN MILLER

REUBEN MILLER

San Jose,CA

Summary

Human Resources Professional with 30+ years of global leadership and management experience in human resources, diversity, equity, and inclusion, manufacturing, procurement, operations, supply quality, construction contracting, strategic sourcing, sustainability, people management, risks mitigation, and auditing. Record of outstanding results in leading, managing, process improvement, effective negotiating, communications, and superior interpersonal skills.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Chief of Staff, Human Resources/Inclusion & Diversity

Apple CORPORATION
01.2021 - Current
  • Acts as Chief of Staff to the Apple Vice President of Inclusion & Diversity, concurrently serving as the Operations Lead to the Inclusion & Diversity (I&D) department
  • Overseeing a team of eight program/project managers and communications professionals dedicated to supporting Apple employees in inclusion and diversity initiatives
  • Manages a robust ~$20M budget encompassing operations, travel, and personnel delivering support to over 160K Apple employees worldwide
  • Consistently achieve the target variance goal of +/- 5% of actual spends against budget on an annual basis
  • Spearheaded the development of a strategic planning framework within the first year at Apple, collaborating with a consultant to facilitate the creation of quarterly initiatives aligned with the organization's strategic pillars
  • Conducted comprehensive listening sessions with global stakeholders and ensured alignment and downstream accountability
  • Designed and executed a virtual Wellness Retreat amidst the remote work environment imposed by COVID, providing training and skills to navigate remote work challenges while fostering team cohesion
  • Orchestrated the post-COVID rollout of the I&D Global Summit, emphasizing connecting, training, team building, and cross-departmental alignment
  • Pioneered the establishment of the first I&D Incident Management Program, enhancing Apple's proactive approach to addressing societal challenges affecting daily operations
  • Instituted a streamlined process for managing VP speakership requests, ensuring efficient assessment, disposition, and support
  • Developed a comprehensive department communications strategy featuring monthly global team Connect Sessions, I&D Monthly Reports, leadership team staff meetings, and managers' engagement sessions
  • Championed a cross-functional I&D team formed to define critical core competencies required for I&D practitioners and leaders, serving as a model for other human resources teams.

Director, Human Resources/Diversity & Inclusion/Employee Resource Groups

INTEL CORPORATION
01.2018 - 01.2021
  • Managed a global team of 21 professionals who provide program management support to Employee Resource Groups, Scholarships, Diversity, Social Equity, Inclusion, and case advice to employees as part of the Warmline Employee Retention program which supports progression and retention efforts
  • Managed a ~$10M budget in operations and personnel in providing support to 110K Intel employees globally
  • Upon receiving assignment, immediately developed a stakeholders' survey to sample over 85 leaders to capture feedback of the level of service provided, to establish a baseline of status, and to gather inputs for critical areas of improvements
  • After issuance of two annual surveys, the average survey score improved from 3.78 to 4.12 on a scale of 1 to 5, with 5 being great
  • Created a governance model that has resulted in a repeatable event planning process for heritage events, documentation of Employee Resource Group Support Playbook, standardized funding process for ERGs, and a streamlined communications model for key stakeholders
  • Expanded the Warmline Retention Program, which is considered an industry best-in-class employees retention program, globally to support 75K employees in United States, Latin America, Europe, and Asia, that has achieved a retention rate of 86% for ~3K Warmline clients, of which 91% would recommend the program
  • Collaborated with key corporate internal partners to the to have the Juneteenth approved by corporate executives as an Intel floating holiday as a Day of Inclusion in the United States in 2020-on
  • Represented Intel as either as a keynote speaker or on external/intracompany panels such as events as a subject matter expert on the areas of diversity, equity, inclusion, and self-empowerment
  • During this recent period of global social injustice concerns amongst marginalized employee groups, orchestrated the communications plan to employees, proactively planned and implemented listening sessions, and managed the tracking and completion of action plans
  • This led to the calming of the employees as represented in survey scores, and has not negatively impacted the marginalized employees' representation rate.

Project Management / Procurement / Site Operations

INTEL CORPORATION
01.2014 - 01.2018
  • Represented the Software Services Group business units and facilitated the leased office consolidation and renovation projects, which were completed at several locations throughout the United States
  • This included ensuring the appropriate lease renewals were achieved, customer requirements during construction were communicated and incorporated in the contracts, and ensured the Success Criteria documents were agreed upon, documented, and measured
  • These projects met are exceeded establish project goals
  • Immediately upon assuming Operations role, implemented MBOs process for department, best-known-method capturing and defining process, a Project Success Criteria process for all projects in the construction and office renovation portfolio to use
  • Established a Management Review Committee process that included all division operations managers to review office efficiency and facilities challenges and opportunities as a concerted party and to make decisions in the best interest of Intel
  • This has provided divisions visibility to the projects roadmap and allowed for input on best practices going forward.

Facilities and Construction Management Risks Mitigation / Contracts Development / Operations / Lean / Sustainability Program Manager

INTEL CORPORATION
01.2005 - 01.2014
  • Managed over 50 suppliers on an annual basis through the Intel prescribed Supplier Quality Improvement and the Electronics Industry Citizenship Coalition (EICC) Code of Conduct sustainability compliance program
  • Process included performing on-site supplier quality audits of at-risk suppliers
  • In 2012, led the management of seven global suppliers' third party EICC audits, and ensured the closure of identified findings
  • Assumed the role of the Lean Champion for department of 100+ employees which included developing the training plan, support model, new ideas submission and recognition program, and overall roadmap for its 'Lean Journey.' Performed over 10 Lean Kaizen events at supplier locations and internally that eliminated waste that streamlined standards, reduced costs, increased productivity, and improved quality on average by 35%
  • Managed the Operations of the Global Facilities Services department of 20 supply chain professionals
  • Responsibilities included managing the budgeting, developing the strategic planning process, and ensuring teams are tracking well to quarterly MBO's
  • Led the Risks and Controls Program Office of facilities management and construction contracting operations in North America, Asia, Europe, and Latin America
  • In 2010, developed the plan for the corporate implementation of a new suite of industry-based construction contracts, and continued to manage its roll-out
  • Since 2011, served as the Procurement Division's Lead Recruiter for minority supplier chain professionals
  • Developed a conference and college recruiting strategy that met goals every year since its implementation.

Site Construction Contracts Manager

INTEL CORPORATION
01.2004 - 01.2005
  • Led the procurement and contracting activities for this $50M+ construction project at Intel's Greenfield site in Chengdu, China
  • In this role, identified, evaluated, and approved 30+ new local suppliers, issued requests for bids, evaluated them, negotiated 25+ contracts, and insured all suppliers and new employees adhered to corporate controls
  • Managed a staff of six professionals in their procurement and construction contracting activities that resulted in this construction project meeting and exceeding its costs, schedule, and quality goals
  • Hired and developed the procurement personnel to transition to a local procurement staff after expat assignment
  • Over this 18-month period, orchestrated the control operations that allowed the construction project team to pass three different risk assessments and audits with outstanding results
  • Held five Internet Negotiations (Reverse Auction) in construction services and equipment, which was a first for Intel in China
  • Saved on average 25% as compared to normal bidding process
  • Published a case study titled, 'How to Do Construction Business in Western China,' which was well received by Management and Legal, and received approval for posting on the Arizona State University WP Carey School of Business Website.

Site Construction Procurement Manager - Arizona, Colorado, Penang, and Costa Rica

INTEL CORPORATION
01.1997 - 01.2004
  • Managed a staff of seven professionals at multiple Intel locations in North America and established key performance indicators to meet corporate and regional goals
  • Provided forward-looking visibility to the effectiveness of risk mitigation through robust controls and adherence to Intel's Construction Management Processes
  • Managed and drove standardization of critical processes in areas such as procurement, supplier management and development, compensation strategies, project delivery, and contract administration
  • Managed resources to optimize local construction team capability for all construction projects, regardless of geographical location
  • Worked closely with key partners and customers to improve Intel's competitive position by ensuring the greatest value to Intel at the lowest total cost
  • Supervised a team of six Buyers in their facilities management and construction procurement activities as well as their professional development plans
  • This included supporting the largest construction project at Intel Malaysia of $40M+ that met and exceeded its costs, schedule, and quality goals
  • Developed and implemented the Construction Buyer and Contractor Training Programs for Intel-Asia to improve the buyers' purchasing competencies as well as the contractors' integration into Intel
  • Captured cost savings totaling $3M through effective negotiations, strategic purchasing, and consolidation programs.

Commodity Manager - Facilities Equipment

INTEL CORPORATION
01.1997 - 01.2000
  • Developed strategies and executed purchase contracts for the purchase of electrical and facilities controls capital equipment and services in $75M annual volume while representing the company fairly and objectively with the highest degree of professional
  • This included leading a team of global buyers and engineers in the implementation of developed corporate commodity strategy
  • Captured cost savings of 18% of total spending through strategic sourcing and leveraged purchasing processes
  • Through developed commodity and managed suppliers' business continuity plans, communicated in a timely and effective manner all relevant market conditions, pricing, and supply considerations which may affect costs and/or production schedules
  • Managed two corporate suppliers through the corporation's Supplier Continuous Quality Improvement Program to achieve the Intel Preferred Quality Supplier Award for two years in a row.

Buyer and Plant Purchasing Manager

GENERAL MILLS, INC.
01.1991 - 01.1997
  • Managed a staff of four purchasing/storeroom personnel who purchased approximately $60M annually of MRO supplies, capital, packaging material, and office equipment through the managing of a supplier base of 1500 vendors
  • Reduced administrative cost for MRO purchase orders by 25% to $24 per purchase order and reduced the cycle time by 20%
  • Reduced financial adjustments in the storeroom operations by 53% to $11K, representing a financial reconciliation of approximately 14% to a $7.8M storeroom
  • Generated cost savings of $2M through strategic alliances and effective negotiating
  • Created a minority supplier development program which in one year doubled the number of minority suppliers from 17 to 34, and increased purchasing volume with them from $525K to $1.5M
  • Increased compliance of EDI transmissions with corrugated vendors from 30% to 70%.

Captain

UNITED STATES ARMY
01.1985 - 01.1991
  • Served six years in the military with vast experience in management and leadership with major emphasis on personnel, administration, training, and logistics for organizations comprised of 1,800+ personnel and equipment valued more than $15M
  • Conceptualized, developed, and implemented an innovative training program designed to increase survivability and confidence among Operation Desert Storm personnel
  • While deployed, was instrumental in the development of logistical systems which played a key role in the success of Operation Desert Shield
  • Also served as a Battalion Aerial Forward Observation Officer and Fire Direction Officer of artillery fire in support of an infantry brigade
  • Led several units to successful rotations to the National Training Center at Ft
  • Irvin, California
  • Selected for promotion at every level ahead of contemporaries
  • Awarded Meritorious Service Medal for tour of duty in the Persian Gulf during Operation Desert Shield/Storm.

Education

Executive Masters of Business Administration -

Arizona State University, W.P. Carey School of Business
01.2004

Bachelor of Business Administration -

Mercer University
01.1985

Skills

  • Influencing skills
  • Knowledge management
  • Meeting facilitation
  • Collaborative mindset
  • Results Orientation
  • Workforce Planning
  • Ethical Leadership

Certification

  • Lean Bronze Certified - Society of Manufacturing Engineers
  • Lean / Six Sigma Green Belt - Intel Corporation
  • Black Executive Leadership Program - McKinsey & Company
  • Project Management Professional Certified
  • ECornell Diversity & Inclusion Certificate

Affiliations

  • Crimson Bridge Foundation - Vice-President
  • American Society of Quality - Member
  • Project Management Institute - Portland Chapter - Member
  • Arizona Guide Right Foundation - Board Member
  • Portland Alumni Chapter of Kappa Alpha Psi, Inc. - Member
  • Rose City Kappa Foundation - Board Member

Timeline

Chief of Staff, Human Resources/Inclusion & Diversity

Apple CORPORATION
01.2021 - Current

Director, Human Resources/Diversity & Inclusion/Employee Resource Groups

INTEL CORPORATION
01.2018 - 01.2021

Project Management / Procurement / Site Operations

INTEL CORPORATION
01.2014 - 01.2018

Facilities and Construction Management Risks Mitigation / Contracts Development / Operations / Lean / Sustainability Program Manager

INTEL CORPORATION
01.2005 - 01.2014

Site Construction Contracts Manager

INTEL CORPORATION
01.2004 - 01.2005

Site Construction Procurement Manager - Arizona, Colorado, Penang, and Costa Rica

INTEL CORPORATION
01.1997 - 01.2004

Commodity Manager - Facilities Equipment

INTEL CORPORATION
01.1997 - 01.2000

Buyer and Plant Purchasing Manager

GENERAL MILLS, INC.
01.1991 - 01.1997

Captain

UNITED STATES ARMY
01.1985 - 01.1991

Executive Masters of Business Administration -

Arizona State University, W.P. Carey School of Business

Bachelor of Business Administration -

Mercer University

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REUBEN MILLER