Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

REUBEN SANDERS

Cerritos,CA

Summary

Results oriented senior professional with a track record of successfully executing strategic initiatives, projects, and process optimizations in support of business imperatives. Recognized for ability to proactively identify inefficiencies and implement technological solutions designed to enhance productivity, reduce expenditures, and mitigate risks. Adept at managing high performing, multi-disciplinary teams towards timely execution of projects in accordance with defined scope, budget, and timeline. Actively seeking a role in which my areas of expertise will be utilized to support organizational objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

FIRSTNET ONBOARDING MANAGER

AT&T Mobility
01.2018 - Current
  • Ensure and enforce FirstNet Authority rules and regulations are being adhered to by AT&T internal/external sales partners.
  • Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
  • Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
  • Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
  • Evaluated effectiveness of current onboarding strategies by conducting regular surveys with employees who recently completed the program.

SR. SPECIALIST-SOFTWARE DELIVERY SCRUM MASTER/DTV

AT&T Mobility
02.2016 - 01.2018
  • SCRUM master/TSM with oversight for supporting, improving processes, for application implementation utilizing various tool deployment, and agile methodology including UAT testing.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.

SR. SPECIALIST-TECH PROJECT MGMT, LA EQUIPMENT CON

AT&T Mobility
03.2013 - 02.2016
  • Identified $470K antenna oversight because of mishandled AT&T owned assets by a TV (Turf Vendor) partner that was non-SOX /OSHA compliant and did not adhere to AT&T EH&S protocols.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.

SALES OPERATIONS MANAGER - MERGERS & ACQUISITIONS

AT&T Mobility
08.2012 - 03.2013
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Regularly identified and addressed process deficiencies, resulting in a 7% savings on the departmental capital budget after implementation of a cost containment initiative

PROJECT EXECUTION MANAGER: INITIALIZATION TEAM

AT&T Mobility
03.2011 - 03.2013
  • Inspected and performed SOX audits on vendor partners COR store builds to ensure it was built to OSHA and AT&T compliance standards.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Created content for pitch decks and positioned messages associated with initiatives for consistent communication across platforms.
  • Researched, evaluated and prioritized business needs across initiative prototypes by building internal and external partnerships.
  • Boosted customer satisfaction by ensuring timely delivery of products and services.

MANAGER OF STRATEGIC VENDOR MANAGEMENT OPERATIONS

AT&T
03.2008 - 03.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cultivated partnerships with internal and external leadership channels to increase cross-platform revenue growth and business development opportunities.

RETAIL SALES MANAGER: U-VERSE/BROADBAND OPERATIONS

AT&T
01.2006 - 03.2008
  • Leveraged knowledge of product specifications and sales methodology to train COR, National Retail Distribution.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Recruited, hired and trained 35 associates to develop into productive team members with excellent product knowledge.

BUSINESS CARE MANAGER: GLOBAL BUSINESS SERVICES GR

AT&T Mobility
01.2005 - 01.2006
  • Grew portfolio from $1.8M-$2.3M in annual revenue in support of organizational revenue generation objectives
  • Maintained detailed records in compliance with agency standards and regulations.
  • Utilized online tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance, and billing items.

CROSS CHANNEL BUSINESS CONTROLS ANALYST

AT&T Mobility
01.2003 - 01.2005
  • Conducted on-site internal audits and facilitated trainings designed to ensure execution of tasks in accordance with organizational standards.
  • Collaborated with the Asset Protections Team to debrief on findings of improper transgressions and inappropriate conduct.
  • Investigated control failures and implemented corrective actions to prevent future occurrences, bolstering overall system integrity.
  • Created standardized templates for documenting control activities, improving consistency across departments.

RETAIL OPERATIONS MANAGER: COR RETAIL OPERATIONS

AT&T
01.2001 - 01.2003
  • Improved two districts overall auditing scores through facilitation and documentation of business requirements for COR stores by 54% and 41% respectively.
  • Lead marketing teams on 7 new store openings within the LA/VPGM market through training retail personnel on systems, policy and procedures and employee management.
  • Increased overall profit margins by 27% within two districts simultaneously through providing advanced training methods.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.

CUSTOMER CARE SUPERVISOR

AT&T Mobility
03.2000 - 01.2001
  • Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
  • Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
  • Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
  • Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.

Education

Bachelor of Science - Business Administration

University of California, Los Angeles
Los Angeles, CA

Skills

  • Organizational growth
  • Policy enforcement
  • Stakeholder management
  • Performance tracking
  • Employee engagement
  • Cross-functional coordination
  • Problem-solving
  • Attention to detail
  • Onboarding, training, and development
  • Problem-solving abilities
  • Policy improvement recommendations
  • Teamwork and collaboration

Accomplishments

Six Sigma-Black Belt Certification

Leadership Program Program (LDP) Graduate

Project Agile Program / Project Management

Powerful Presentation Skills/Corporate Speaking Development Seminar

Achieving Extraordinary Customer Relations Seminar

Inside Out Coaching for Managers


Certification

Project Agile Program / Project Management

Powerful Presentation Skills/Corporate Speaking Development Seminar

Achieving Extraordinary Customer Relations Seminar

Inside Out Coaching for Managers

Timeline

FIRSTNET ONBOARDING MANAGER

AT&T Mobility
01.2018 - Current

SR. SPECIALIST-SOFTWARE DELIVERY SCRUM MASTER/DTV

AT&T Mobility
02.2016 - 01.2018

SR. SPECIALIST-TECH PROJECT MGMT, LA EQUIPMENT CON

AT&T Mobility
03.2013 - 02.2016

SALES OPERATIONS MANAGER - MERGERS & ACQUISITIONS

AT&T Mobility
08.2012 - 03.2013

PROJECT EXECUTION MANAGER: INITIALIZATION TEAM

AT&T Mobility
03.2011 - 03.2013

MANAGER OF STRATEGIC VENDOR MANAGEMENT OPERATIONS

AT&T
03.2008 - 03.2011

RETAIL SALES MANAGER: U-VERSE/BROADBAND OPERATIONS

AT&T
01.2006 - 03.2008

BUSINESS CARE MANAGER: GLOBAL BUSINESS SERVICES GR

AT&T Mobility
01.2005 - 01.2006

CROSS CHANNEL BUSINESS CONTROLS ANALYST

AT&T Mobility
01.2003 - 01.2005

RETAIL OPERATIONS MANAGER: COR RETAIL OPERATIONS

AT&T
01.2001 - 01.2003

CUSTOMER CARE SUPERVISOR

AT&T Mobility
03.2000 - 01.2001

Bachelor of Science - Business Administration

University of California, Los Angeles

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