Microsoft
Reuben Saucedo
Student
Houston,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated and efficient individual with 2-year background handling food and drink preparation, managing cleanliness and sanitation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
2
2
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods
Houston, TX
02.2020 - 01.2021
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Meets sales goals; team and personal
Sales Associate
Bath And Body Works
Houston, TX
12.2018 - 01.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Meets sales goals; team and personal
Restaurant Team Member
Chick-Fil-A Inc.
Houston, TX
03.2018 - 01.2019
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- All aspects of customer service and maintenance
Restaurant Team Member
McDonald's
Houston, TX
02.2017 - 03.2018
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- All aspects of customer service and maintenance
Education
High School Diploma -
Jersey Village High School
Houston, TX 08.2015 - 05.2019
Associate of Arts - Accounting
Lone Star College System
Spring, TX 08.2019 - 12.2021
Skills
Stocking and replenishing
Sales training
Product knowledge
Cash register operation
Loss prevention
Merchandising understanding
Excellent people skills
Food safety measures
Cleaning techniques
Verbal and written communication
Store opening and closing
Product promotions
Customer service
Organization and Time management
Teambuilding
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Sales Associate
Dick's Sporting Goods
02.2020 - 01.2021
Associate of Arts - Accounting
Lone Star College System
08.2019 - 12.2021
Sales Associate
Bath And Body Works
12.2018 - 01.2020
Restaurant Team Member
Chick-Fil-A Inc.
03.2018 - 01.2019
Restaurant Team Member
McDonald's
02.2017 - 03.2018
High School Diploma -
Jersey Village High School
08.2015 - 05.2019