Reuben Stewart
Raleigh,NC
Summary
Dynamic, results-driven Identity and Access Management (IAM) and cybersecurity leader with 23 years of experience in financial services, specializing in CIAM, identity proofing, authentication, and digital transformation. Proven track record of leading large-scale IAM programs, reducing fraud, and delivering strategic roadmaps that enhance security and customer experience. Skilled in agile methodology, strategic planning, and collaboration with C-suite and cross-functional stakeholders. Recognized for successfully merging IAM capabilities during the BB&T and SunTrust integration, managing an IAM portfolio for over 25 million households and 10+ million online users, resulting in $43 million in fraud savings.
Overview
24
24
years of professional experience
1
1
CIAM Professional
1
1
CIMP Certified
1
1
CIGE Certification
Work History
Digital Identity Lead
PNC Bank, NA
01.2024 - Current
- Define strategy for Digital Identity
- Manage team of Product management professionals and setting vision for business.
- Lead implementation team for build out of Transmit Security platform.
- Led efforts for Customer authentication policy and assemble business units to perform deep dive of business units to learn about business practices and compliance footprint.
Head of Client Identity and Access Management
Truist Financial
01.2021 - 11.2023
- Spearheaded the creation and execution of Truist’s enterprise CIAM strategy, building a high-performing IAM team that delivered secure and user-friendly client authentication solutions
- Developed the vision and roadmap for advanced fraud prevention technologies, including identity document verification, liveness detection, and behavioral biometrics
- Guided incident response and mitigation against sophisticated bot and click-farm attacks, reinforcing fraud defenses in digital onboarding
- Collaborated with cross-departmental leaders to drive funding and prioritization for identity management initiatives, aligning IAM strategies with business goals
- Reduced fraud by $43 million through secure CIAM standards, balancing security and user experience
- Represented Truist in industry groups like BITS and FS-ISAC, contributing insights on IAM best practices and fraud trends
Business Information Security Manager, Retail Community Banking
Truist Financial
12.2019 - 01.2021
- Led cybersecurity policy implementation across Retail Community Banking, aligning security objectives with business needs
- Developed a strategic security framework that addressed IAM, fraud prevention, and risk management
- Partnered with corporate cybersecurity teams to identify vulnerabilities and drive proactive remediation, maintaining a secure digital environment
Digital Identity Lead, Sr Manager
PNC Bank
Raleigh, North Carolina
01.2024 - Current
- Developed robust role-based access control models to streamline permission management across enterprise systems.
- Enhanced security protocols by implementing multi-factor authentication and single sign-on solutions.
- Implemented continuous improvement strategies through regular evaluation of current processes and technologies related to Identity Management.
- Evaluated emerging technologies within the field of Identity Management, recommending strategic investments aligned with organizational goals.
- Provided expert guidance on industry best practices to improve overall security posture in relation to user identities and access controls.
- Assisted in the development of various technical documentation, including policy documents, user guides, and architectural diagrams related to Identity Management infrastructure.
- Collaborated with cross-functional teams to ensure seamless integration between Identity Management solutions and other IT systems.
- Established effective communication channels between stakeholders involved in Identity Management projects, fostering strong working relationships.
- Streamlined access control processes by designing automated systems for provisioning and deprovisioning user accounts.
Lead Security Architect, Identity and Digital Channels
BB&T (Now Truist)
03.2015 - 12.2019
- Architected a centralized client identity service, creating standards for authentication across digital channels
- Launched the Authentication Hub, incorporating advanced identity verification tools like SSO, directory services, and multi-factor authentication, enhancing security for millions of users
- Directed the secure redesign of BB&T’s mobile applications, embedding IAM and fraud prevention protocols
Digital Risk Manager
BB&T
Raleigh, Nc
11.2000 - 06.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Offered consultation on re-engineering techniques to improve process performance and product quality.
- Conducted meetings and generated reporting to support risk monitoring and management.
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Played a crucial role in incident response planning, minimizing business disruptions caused by unforeseen events.
- Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
- Supported senior leadership in decision-making processes by providing insightful analyses of operational risks and their potential impacts on business performance.
- Reduced probability of risk occurrences by conducting thorough risk assessments and audits.
- Increased operational efficiency, streamlining risk management processes and procedures.
- Collaborated with cross-functional teams for a comprehensive approach to risk management.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
Education
Bachelor’s - Information Technology
East Carolina University
12.2014
Associate - Computer Network Administration
Keiser University
05.2005
Skills
- Identity & Access Management (IAM) Strategy
- Client Identity & Access Management (CIAM) Leadership
- Fraud Prevention & Risk Management
- Agile and SAFE Frameworks
- Cross-functional Collaboration
- Data-Driven Decision Making
- Governance, Risk & Compliance (GRC)
- Standards & Policy Development
Certification
- Certified Identity and Access Manager (CIAM), 2022
- Certified Identity Management Professional (CIMP), 2022
- Certified Identity Governance Expert (CIGE), 2023
- Enterprise Operational Risk Manager, American Bankers Association, 2023
Accomplishments
- Established and scaled Truist’s CIAM program post-BB&T/SunTrust merger, supporting over 25 million households.
- Implemented IAM controls that reduced fraud losses by $43 million in 2022, exceeding industry benchmarks.
- Active contributor in industry working groups and consortiums, influencing best practices in financial IAM and fraud prevention.
Advisoryroles
- Board Member, FIDO Alliance, 2024
- Digital Identity Advisory Board Member, Early Warning Systems, 2017
- Identity and Authentication Advisory Board Member, Prove, 2020
Affiliations
- Board Advisory for Prove
- FIDO Biometrics working Group
- NIST Identity Standards Committee working group.
Timeline
Digital Identity Lead
PNC Bank, NA
01.2024 - Current
Digital Identity Lead, Sr Manager
PNC Bank
01.2024 - Current
Head of Client Identity and Access Management
Truist Financial
01.2021 - 11.2023
Business Information Security Manager, Retail Community Banking
Truist Financial
12.2019 - 01.2021
Lead Security Architect, Identity and Digital Channels
BB&T (Now Truist)
03.2015 - 12.2019
Digital Risk Manager
BB&T
11.2000 - 06.2015
Bachelor’s - Information Technology
East Carolina University
Associate - Computer Network Administration
Keiser University
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