REUBEN VINCENT
Westford,MA
Summary
Detail-oriented IT professional with a strong background in software engineering and a commitment to providing exceptional technical support. Seeking to leverage problem-solving skills and technical knowledge in the Help Desk Specialist role at Boston College to enhance user satisfaction and streamline IT services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SOFTWARE ENGINEER
EAE Global Technologies OPC Pvt Ltd.
Cochin, Kerala
11.2019 - 12.2022
- Delivered comprehensive support for front-end applications, ensuring high performance across mobile and desktop platforms, addressing user queries, and resolving technical issues.
- Demonstrated strong active listening and clear communication, while assisting users with troubleshooting and guiding them through technical challenges.
- Utilized a firm understanding of Windows and macOS environments, applying creative troubleshooting skills to resolve a variety of technical problems effectively.
- Implemented computer security best practices to protect user information and data, gaining experience with antivirus software and security protocols.
- Experienced in troubleshooting network connectivity and data communication issues, assisting users with reliable access to resources.
TRAINEE-SOFTWARE ENGINEER
Bigwin Infotech Pvt ltd.
Mumbai, Maharashtra
01.2018 - 10.2018
- Gathering information from BA, answering client queries and testing of different module in project
- Understanding the business requirements and preparing the test cases to cover possible scenarios and raising queries for ambiguities in stories
- Installed and configured software applications and tested solutions for effectiveness
- Finding the blocker and critical bugs in the early stage of testing
- Conducted regression testing, analyzed results and submitted observations to development team
- Defect tracking and publishing the test status to the software development team
- Worked closely with software development team to design and meet client requirements for functionality, scalability and performance
- Effective coordination with development team, providing them the exact scenarios for bugs encountered
- Collaborated with business strategy team members to design new applications system to enhance client requirements for mobile computing capabilities
Education
MS - Data Analytics
Boston College
Boston, MA12-2025
Bachelor of Engineering - Information Technology
Xavier Institute of Engineering
Mumbai, India01.2018
Skills
- Strong active listening and communication skills (oral and written)
- Proficient in Windows and macOS operating systems
- Creative troubleshooting for applications and software issues
- Knowledge of computer security best practices, antivirus software, and data protection
- Experience with problem tracking applications
- Familiarity with network connectivity troubleshooting and data communications
- Configuration and support of email clients and protocols (Outlook, Gmail)
- Expertise in configuring email/calendar on mobile devices
- Knowledge of local and network printing systems
- Excellent customer service and collaboration skills
Certification
- Java & Python Full Stack Development and Manual Testing, 01/01/23 - 06/30/23
- Oracle Certified Professional Java Programmer (OCPJP), Completed
- Maharashtra State Certificate in Information Technology (MS-CIT), Maharashtra State Board of Technical Education, Mumbai, MM/DD/YY
Timeline
SOFTWARE ENGINEER
EAE Global Technologies OPC Pvt Ltd.
11.2019 - 12.2022
TRAINEE-SOFTWARE ENGINEER
Bigwin Infotech Pvt ltd.
01.2018 - 10.2018
- Java & Python Full Stack Development and Manual Testing, 01/01/23 - 06/30/23
- Oracle Certified Professional Java Programmer (OCPJP), Completed
- Maharashtra State Certificate in Information Technology (MS-CIT), Maharashtra State Board of Technical Education, Mumbai, MM/DD/YY
MS - Data Analytics
Boston College
Bachelor of Engineering - Information Technology
Xavier Institute of Engineering
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