REUELITO SALONGA
San Antonio
Summary
Accomplished management professional with over 30 years of career progression in business and marketing operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.
Overview
37
37
years of professional experience
Work History
Operations Manager
Angels Touch Home Care Provider Inc.
06.2007 - 06.2024
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Marketing/Patient Care Coordinator
Far East Home Care / Touchpoint Caregiving Inc.
12.2003 - 06.2007
- Acted as main point of contact for patients, doctors and medical staff by maintaining high levels of communication and coordination while promoting company care services.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience .
- Met with patients and families to discuss care and plan of action for future.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality as well as privacy at all times of patient data and condition to safeguard health information with strict adherence to HIPAA guidelines.
- Reviewed each step of patient plan of care and made proactive adjustments to avert issues.
- Coordinated charitable, government and community resources for patients.
- Resolved problems with areas such as communication, contracts and billings that could negatively impact services.
- Monitored ongoing care and proactively corrected problems.
International Customer Service Agent
Philippine Airlines
08.1992 - 12.2003
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed and processed travel documents of passengers onto their flight destination which includes issuance of boarding pass and baggage tags as part of their departure check-in process.
- Assisted passengers in both departure and arrival areas.
- Coordinated with concerned ground staff like station control, flight mechanics, catering and cabin cleaners during departure and arrival procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with passengers, immigration, customs and other airline staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Store Manager
KFC
01.1990 - 08.1992
- Managed over 50 calls per day as well as inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Selling Area Supervisor
CVC Supermarket
05.1987 - 12.1989
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Education
Bachelor of Arts - Marketing Management
University of The East
Caloocan City, Philippines03.1987
Skills
- Business Operations
- Policy Development and Optimization
- Employee Motivation and Performance
- Client Needs Assessment
- Business Development and Planning
- Operational Analysis
- Employee Management
- Public Relations Understanding
- Administrative Support
- Customer Satisfaction
Timeline
Operations Manager
Angels Touch Home Care Provider Inc.
06.2007 - 06.2024
Marketing/Patient Care Coordinator
Far East Home Care / Touchpoint Caregiving Inc.
12.2003 - 06.2007
International Customer Service Agent
Philippine Airlines
08.1992 - 12.2003
Store Manager
KFC
01.1990 - 08.1992
Selling Area Supervisor
CVC Supermarket
05.1987 - 12.1989
Bachelor of Arts - Marketing Management
University of The East
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