Summary
Overview
Work History
Education
Skills
References
Timeline
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Reunite Joiner

Rockford,IL

Summary

Thorough Billing Specialist offers account management, account reconciliation, invoicing expertise, outstanding time management, and data entry capabilities. Focused and meticulous professional with extensive experience developing and sending customer bills for services. Solid grasp of MS Office and ER software. High-energy Billing Agent with first-rate abilities in customer relations and conflict resolution. Well-versed in billing requirements, payment methods, and compliance standards. Bringing years of experience and pursuing growth-oriented positions. Driven Billing Specialist collects, posts, and manages account payments. Proven success in building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables.

Overview

2
2
years of professional experience

Work History

Billing Agent

ADT
, IL
02.2023 - 02.2024
  • Implemented effective methods for tracking unpaid invoices and resolving them quickly.
  • Adhered to company policies and procedures relating to billing processes.
  • Analyzed customer accounts to identify any discrepancies in billing information.
  • Processed payment requests and created invoices for customers.
  • Ensured accuracy of billing data by verifying customer account details.
  • Reviewed and updated customer profiles in the billing system.
  • Responded promptly to customer inquiries regarding billing issues.
  • Resolved complex billing disputes with customers in a timely manner.
  • Maintained accurate records of all transactions related to billing activities.
  • Generated reports on overdue payments, credit balances, and other financial metrics.
  • Investigated and resolved errors or discrepancies in customer bills or statements.
  • Provided detailed explanations to customers about their bills and charges.
  • Collaborated with accounting department to ensure timely payments from customers.
  • Added current information to accounts, including demographic, personal, and payment details.
  • Contacted customers to obtain and submit payments.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.

Carnival Worker

Carnival Cruise Lines
Miami, FL
02.2022 - 02.2023
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized computer systems to access accounts for research purposes.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Assisted customers with product selection based on individual needs.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Continually updated knowledge base of product features, benefits, pricing plans.

Work From Home Agent

Coach
, IL
01.2022 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.

Education

Associate of Business Administration -

University of Phoenix
Tempe, AZ
05-2027

High School Diploma -

Guilford High School
Rockford, IL
06-2003

Skills

  • Follow-up skills
  • Financial Recordkeeping
  • [Language] Fluency
  • Deadline-oriented
  • Purchase management
  • Invoice Processing
  • Proficient in [Software]
  • Payment Processing
  • Data Tracking
  • Dispute Resolution
  • Payment posting
  • Claims Processing

References

References available upon request.

Timeline

Billing Agent

ADT
02.2023 - 02.2024

Carnival Worker

Carnival Cruise Lines
02.2022 - 02.2023

Work From Home Agent

Coach
01.2022 - 02.2023

Associate of Business Administration -

University of Phoenix

High School Diploma -

Guilford High School

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