Aliyah Reynolds
Atlanta,GA
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
- Focused and attentive Medication Aide/ Certified Nursing Assistant offering 7 years of healthcare expertise. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Skilled in administering topical, oral, nasal and sublingual medications. Well-versed in monitoring vital signs for indications of medication issues and general health changes.
Overview
6
6
years of professional experience
Work History
Certified Medication Aide
Shiftkey
02.2020 - Current
- Certified Medication Aide with 3+ years of experience administering medications to patients in longterm care facility
- Implemented medication protocols to ensure patient safety and compliance with applicable regulations
- Ensure accuracy of dosage and medications given to residents and document all information
- Called pharmacies and providers to ensure accurate and timely processing of prescription orders
- Coordinated patient appointments, referrals, and followup visits with physicians
Customer service representative
Ark Staffing
02.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Care Representative
Northside Hospital Atlanta
05.2022 - 01.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reminder calls.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Assistant
Top Quality Logistics
11.2017 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
LPN - Nursing
South College
Atlanta, GA06.2024
Certified Nursing Assistant - Nursing
Healthcare Training Solutions
Griffith, IN04.2016
High School Diploma -
Thornton Fractional South
Lansing, IL05.2017
Skills
- Certified Medication Aide
- Microsoft Office (Word, Excel, Outlook)
- Epic EMR (4 Years)
- Cerner EMR (2 Years)
- Zendesk (3 Years)
- Online Chat
- HIPAA Guidelines
- Patient Health Information Access
- Medical Terminology Knowledge
- Active Listening
- Call Center Operations (inbound/outbound calling)
- Production Quotas
Timeline
Patient Care Representative
Northside Hospital Atlanta
05.2022 - 01.2023
Certified Medication Aide
Shiftkey
02.2020 - Current
Customer service representative
Ark Staffing
02.2020 - 05.2023
Administrative Assistant
Top Quality Logistics
11.2017 - 02.2020
LPN - Nursing
South College
Certified Nursing Assistant - Nursing
Healthcare Training Solutions
High School Diploma -
Thornton Fractional South